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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407758
Report Date: 11/01/2024
Date Signed: 11/01/2024 04:32:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2024 and conducted by Evaluator Nicolette Cunningham
COMPLAINT CONTROL NUMBER: 13-CC-20240826113947
FACILITY NAME:BRIGHT FUTURES CHILDRENS CENTER IIFACILITY NUMBER:
455407758
ADMINISTRATOR:O'NEAL, LISAFACILITY TYPE:
850
ADDRESS:3500 CHURN CREEK DRIVETELEPHONE:
(530) 221-6488
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:30CENSUS: 4DATE:
11/01/2024
UNANNOUNCEDTIME BEGAN:
04:10 PM
MET WITH:Tiffany Chapman, TeacherTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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lack of supervision
INVESTIGATION FINDINGS:
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On 11/01/24 at 4:10pm, Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection and met with facility representative Tiffany Chapman. It was alleged that a lack of supervision occurred when staff had a conversation with their backs turned to a group of children.

The director was interviewed on 8/27/24 and stated she monitors the classrooms throughout the day and has not observed staff turn their back to children and have a conversation. The director provided a copy of the personnel report (LIC500) and staff handbook which addresses line of sight supervision. The director reported that no staff have received disciplinary action within the last three months.

Three staff, three parents, and three children were interviewed on 10/8/24 and 10/14/24. Three parents stated they do not have concerns of staff providing adequate supervision. Staff interviews provided conflicting information as to how staff provide direct supervision at all times. Children stated that staff are available to help, and they feel safe at the facility. Children also reported that teachers talk with other teachers, but it is unknow if the teachers are supervising children while talking with other teachers.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20240826113947
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
VISIT DATE: 11/01/2024
NARRATIVE
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During today’s inspection, LPA observed two staff supervising four children.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the facility representative Tiffany Chapman. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2