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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407758
Report Date: 02/07/2025
Date Signed: 02/07/2025 10:54:10 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2024 and conducted by Evaluator Kayla Danielson
COMPLAINT CONTROL NUMBER: 13-CC-20241213145156
FACILITY NAME:BRIGHT FUTURES CHILDRENS CENTER IIFACILITY NUMBER:
455407758
ADMINISTRATOR:O'NEAL, LISAFACILITY TYPE:
850
ADDRESS:3500 CHURN CREEK DRIVETELEPHONE:
(530) 221-6488
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:30CENSUS: 16DATE:
02/07/2025
UNANNOUNCEDTIME BEGAN:
09:28 AM
MET WITH:Lisa O'NealTIME COMPLETED:
11:02 AM
ALLEGATION(S):
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Staff yell at daycare children in care.
Daycare child was not accorded dignity in their relationship with staff.
Staff handle daycare children in a rough manner.
INVESTIGATION FINDINGS:
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On 02/07/2025, at 09:28am Licensing Program Analyst (LPA) Kayla Danielson conducted an unannounced complaint inspection and met with facility representative Director Lisa O’Neal. It was alleged that staff yell at daycare children in care, daycare child was not accorded dignity in their relationship with staff, specifically, that staff make negative comments regarding children in care in the presence of daycare children and that staff handle daycare children in a rough manner.

The facility Director was interviewed on 12/19/2024 at 12:51pm and admits things are difficult with some of the children when it comes to behavior, specifically that they can throw fits and can be hard to handle. The Director admitted that Staff (S2) can speak very loud to children, but that it is hard to say if it is out of line when speaking to children. The Director admitted that she knows S2 shows signs of not liking certain children and is unable to handle them, specifically that S2 does not redirect children instead gets upset or doesn’t handle a situation at all. The Director admitted that negative comments are made about children
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Kayla Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20241213145156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
VISIT DATE: 02/07/2025
NARRATIVE
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while other children are around by S2. The Director stated they do remove children physically and sometimes take them outside to cool down when they are causing harm to other children in care.

4 staff (S1, S3, S4 S5) on 12/19/2024, and 4 out of 4 staff confirmed the allegation that staff yell at daycare children in care. 3 out of 4 staff stated they have witnessed other staff members yelling in children’s faces and constantly hearing them yelling in the classroom or using an inappropriate tone with children. 3 out of 4 staff confirmed that daycare children are not accorded dignity in their relationship with staff, specifically that there is name calling of/to children in care, negative comments being made regarding children in care. Staff admitted that S2 yells at children that are being difficult. 2 out of 4 staff confirmed that they have witnessed staff handle daycare children in a rough manner, specifically using the bear hug method to restrain children, yanking children by the arm, and pull a children’s wrist or forearm really hard. Additionally, staff stated they have concerns about the way children are treated at the facility, they were told by S2 they can hold down a child by their hands or bear hug them. 1 staff member admitted that S2 and S6 physically push children into other classrooms whenever staff can’t handle their behavior. 1 staff (S2) was interviewed on 12/19/2024, S2 was interviewed and denied the allegations; staff yell at children and denied children not being accorded dignity. S2 stated she has observed S6 use the “bear hug method” to restrain children who are having behaviors.

2 children were interviewed on 12/19/2024 and stated they have fun at school, school is crazy inside, S2 physically picks up children when they are naughty and puts them in time out, they go to time out when teachers are mad, S2 yells at children not nice, teachers get sad when friends are not nice.

1 witness (W1) was interviewed on 12/20/2024 and stated they observed S2 yell at daycare children in care, specifically that a S2 was yelling in child’s face. W1 confirmed that daycare child was not accorded dignity in their relationship with staff, specifically that negative comments were made by another Staff (S6) about a child in front of them, children were left in distress after a S2 attempted to handle a situation, and that S2 and S6 were observed yelling in front of the children in an argument appearing to be upset with one another. W1 also confirmed that staff handle daycare children in a rough manner, specifically that they observed S2 grabbed a child by the wrists and twisted them, so their hands were facing up while S2 yelled in their face, and that they observed S2 grab a child by the shirt holding onto them for an extended amount of time not addressing them but addressing another child. W1 also witnessed staff physically picking children up and placing their bodies in a chair.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Kayla Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20241213145156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
VISIT DATE: 02/07/2025
NARRATIVE
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During today’s inspection, the facility was toured and 5 staff were supervising 16 children. LPA observed children eating breakfast and doing activity time in the classroom.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Danielson informed facility representative Director Lisa O’Neal that this report dated 02/07/2025 documents 1 Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Danielson informed the facility representative to provide a copy of this licensing report dated 02/07/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the facility representative Director Lisa O’Neal. Appeal rights provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Kayla Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20241213145156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/07/2025
Section Cited
CCR
101223(a)(3)
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(3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule...
This regulation was not met as evidence by:
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Licensee to conduct an all-staff meeting to review and discuss personal rights regulations and ways to properly handle children in care.

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Based on interviews the facility did not comply with the section above, staff handled children in a rough manner, which poses and immediate health, safety, or personal rights risk to children in care.
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Agenda with all staff signatures to be sent to CCL via email to LPA Danielson at kayla.danielson@dss.ca.gov by 02/14/2025.
Type B
02/07/2025
Section Cited
CCR
101223(a)(1)
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(a) The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons.
This regulation was not met as evidence by:

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Licensee to conduct an all-staff meeting to review and discuss personal rights regulations and ways to speak about children in care in a positive and professional manner. Address ensuring each child is accorded dignity in their relationship to staff.

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Based on interviews, the facility did not comply with the section cited above towards children in care speaking negatively about them in front of them which poses and immediate health, safety, or personal rights risk to children in care.
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Agenda with all staff signatures to be sent to CCL via email to LPA Danielson at kayla.danielson@dss.ca.gov by 02/14/2025.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Kayla Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20241213145156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/07/2025
Section Cited
CCR
101223(a)(3)
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101223(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from... humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
This regulation was not met as evidence by:


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Licensee to conduct an all-staff meeting to review and discuss personal rights regulations and ways to communicate with children in a positive way.
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Based on interviews and documents obtained, the facility did not comply with the section cited above in that staff yell at daycare children in care which poses and immediate health, safety, or personal rights risk to children in care.
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Agenda with all staff signatures to be sent to CCL via email to LPA Danielson at kayla.danielson@dss.ca.gov by 02/14/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Kayla Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5