455407758-7-15-2025-13-CC-EVIA-DJZU6G-20250728151818

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455407758
Report Date: 07/15/2025
Date Signed: 07/15/2025 03:39:09 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2025 and conducted by Evaluator Noah Wheeler

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20250409151821

FACILITY NAME:	BRIGHT FUTURES CHILDRENS CENTER II		FACILITY NUMBER:	455407758
ADMINISTRATOR:	O'NEAL, LISA		FACILITY TYPE:	850
ADDRESS:	3500 CHURN CREEK DRIVE		TELEPHONE:	(530) 221-6488
CITY:	REDDING	STATE: CA	ZIP CODE:	96002
CAPACITY:	30	CENSUS: 14	DATE:	07/15/2025
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Lisa O'neal		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff not meeting the needs of a child in care.

INVESTIGATION FINDINGS:

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On July 15, 2025 at 2:00 pm, Licensing Program Analyst (LPA) Noah Wheeler conducted an unannounced complaint inspection, and met with facility director Lisa O’Neal. It was alleged that; Staff not meeting the needs of a child in care, specifically staff are not redirecting or de-escalating child's behaviors. The facility director (DIR) was interviewed on 04/10/2025 and denied allegation. DIR stated they do a lot to meet kid’s needs, especially those who have behaviors. DIR stated they give kids breaks, do small activities, blow out candles the 5 fingers activity. DIR documents ABC's which is a behavioral chart and redirect as much as possible. DIR stated they have a lot of hands-on activities. DIR stated they call parents every time there is a behavioral issue and at pickup they talk to the parents. Five of staff (S1-S2) were interviewed on 04/10/2025 and staff (S3-S5) were interviewed on 07/14/2025 and they all stated they do their best to redirect children, get them focused on a new activity and let them calm down so staff can talk over the situation with children. Staff stated they shadow and redirect as much as possible. Four parents (P1-P5) were interviewed on 05/05/2025. Two parents agree with the allegation stating they don’t feel there children’s needs are being met, specifically that communication could be better about the situations and how they could mitigate them occurring. Three parents stated they believe their children’s needs are being met and have never had any cause for concern.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Noah Wheeler
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20250409151821

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II	FACILITY NUMBER: 455407758
	VISIT DATE: 07/15/2025

NARRATIVE

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During today’s inspection, the facility was toured and LPA observed adequate supervision and care. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. Exit interview conducted and the report was reviewed with the facility representative Lisa O’neal. A notice of site visit was given and must remain posted for 30 days. Appeal rights were provided.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Noah Wheeler
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025

LIC9099 (FAS) - (06/04)

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