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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407758
Report Date: 08/26/2025
Date Signed: 08/26/2025 11:40:47 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2025 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20250818161032
FACILITY NAME:BRIGHT FUTURES CHILDRENS CENTER IIFACILITY NUMBER:
455407758
ADMINISTRATOR:O'NEAL, LISAFACILITY TYPE:
850
ADDRESS:3500 CHURN CREEK DRIVETELEPHONE:
(530) 221-6488
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:30CENSUS: 15DATE:
08/26/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Lisa O'NealTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Staff handled day care children in a rough manner

Staff spoke inappropriately to day care children

staff failed to report an unusual incident as required
INVESTIGATION FINDINGS:
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On 08/26/25 at 9:25am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with Director Lisa O’Neal. It was alleged that Staff handled day care children in a rough manner, Staff spoke inappropriately to day care children, and staff failed to report an unusual incident as required, specifically that staff S1 grabbed child C1 by the arm in a rough manner, that S1 called child C1 dumb and that the staff did not report the incidents to licensing.

The Director Lisa O'neal was interviewed on 8/26/25 at 9:42am and confirmed the allegations stating that the Director was informed of S1 handling C1 in a rough manner and of S1 calling C1 dumb. Director stated that Staff S1 was written up for grabbing child C1 by the arm in a rough manner and that the Director spoke with S1 about speaking to children appropriately. Director stated that the Director did not report the incidents to community care licensing.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20250818161032
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
VISIT DATE: 08/26/2025
NARRATIVE
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One staff (S1) was interviewed on 8/26/25 and confirmed the allegation stating that S1 did grab C1 by the arm harder than S1 probably should have and when S1 picked C1 up by the arm C1 picked up their legs so S1 set down C1 and that C1 did cry after being set down. S1 confirmed that S1 called C1 dumb because child C1 had called S1 dumb first.

LPA Sims obtained copies of the facility's preschool roster, personnel report, and copy of S1’s write up.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Sims informed Director Lisa O’neal that this report dated 8/26/25 documents one Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Sims informed the Director Lisa O’Neal to provide a copy of this licensing report dated 8/26/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

During today’s inspection, the facility was toured and LPA Sims observed 15 children in care.

Exit interview conducted and report was reviewed with the Director Lisa O’Neal. Appeal rights were provided.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20250818161032
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/27/2025
Section Cited
CCR
101223(a)(3)
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To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature..

This requirement was not met as evidenced by:
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Director will hold an all staff meeting and have staff watch CCLD personal rights video provided by LPA Sims. All staff will write statement acknowledging they understand the regulations and will comply by the regulations. Director will send LPA Sims POC by 8/27/25
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Based on interview and record review the Licensee did not comply with the section cited above staff S1 handling child C1 in a rough manner which poses an immediate health, safety or personal rights risk to children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20250818161032
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/26/2025
Section Cited
CCR
101212(d)
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During the operation of the child care center of any of the events specified in (d)(1), a report shall be made to the Department by telephone or fax within the Department's next working day...
This requirement was not met as evidenced by:
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Director will hold all staff meeting and review CCLD reporting requirements video provided by LPA Sims and have all staff write statement acknowledging they under stand and will comply with the reporting requirements. Director will send POC to LPA Sims by 9/26/25
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Based on interview, and record review, the licensee did not comply with the section cited above, staff failed to report unusual incident that occurred potential health, safety or personal rights risk to children in care.
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Type B
09/26/2025
Section Cited
CCR
101223(a)(1)
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To be accorded dignity in his/her personal relationships with staff and other persons.


This requirement was not met as evidenced by:
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Director will hold all staff meeting and review CCLD personal rights provided by LPA Sims and have all staff write statement acknowledging they under stand and will comply with the personal rights regulations. Director will send POC to LPA Sims by 9/26/25
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Based on interview, and record review, the licensee did not comply with the section cited above, staff S1 called Child C1 dumb that occurred potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4