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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407758
Report Date: 01/21/2026
Date Signed: 01/21/2026 03:26:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2026 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260120092541
FACILITY NAME:BRIGHT FUTURES CHILDRENS CENTER IIFACILITY NUMBER:
455407758
ADMINISTRATOR:O'NEAL, LISAFACILITY TYPE:
850
ADDRESS:3500 CHURN CREEK DRIVETELEPHONE:
(530) 221-6488
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:30CENSUS: 13DATE:
01/21/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Lisa O'Neal and Stephanie HorstTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff failed to provide Copy of the Accusation Summary indicating the Department’s intent to revoke the license of this child care center to parents.
INVESTIGATION FINDINGS:
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On 1/21/26 at 9:00am, Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection, and met with director Lisa O’Neal and licensee Stephanie Horst. It was alleged that staff failed to provide a copy of the Accusation Summary indicating the Department’s intent to revoke the license of this child care center to parents as required.

The licensee and director were interviewed on 1/21/26 at 12:35pm and denied the allegation. The licensee stated that parents received a letter informing them to ask the director at the other Bright Futures location for a copy of the accusation summary. The licensee also stated the accusation is 27 pages and she does not consider that a summary.

Four staff (S1-S4) were interviewed on 1/21/26 starting at 12:05pm and had no knowledge of parents receiving a copy of the allegation summary.

Five of parents (P1 – P5) were interviewed on 01/21/26. Three parents reported they were not aware of the accusation. Two parents reported they were informed the facility license is “under review.”
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20260120092541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
VISIT DATE: 01/21/2026
NARRATIVE
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On 01/21/26 LPA observed a stack of signed Acknowledgement of Receipt of Licensing Reports (LIC 9224) indicating parents were provided a copy of the Accusation Summary.

During today’s inspection, the facility was toured, interviews were conducted with staff and parents, and the children’s record were reviewed. An accusation was served to the facility on 12/24/25 notifying the facility of the departments intent to revoke the facility license. Regulations require parents receive copy of accusation summary.

LPA observed that the facility staff did not provide copy of the accusation summary to parents as required.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Cunningham informed licensee Stephanie Horst that this report dated 1/21/26 documents two Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20260120092541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/21/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/22/2026
Section Cited
HSC
1596.8895(c)(1)
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Upon receipt of an accusation indicating the department's intent to revoke a facility's license, the licensee shall provide copies of a summary of the accusation to the parent or legal guardian ...
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The licensee stated she will copy the accusation and provide to parents tomorrow and have them sign and date LIC 9224 acknowledging receipt. The licensee stated she will provide a copy of the signed LIC9224 to LPA Cunningham by 1/30/26.
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This requirement is not met as evidenced by: based on interview and record review, the licensee did not comply with the section cited which poses/posed an immediate health, safety or personal rights risk to persons in care.
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Type A
01/22/2026
Section Cited
HSC
1596.8895(3)
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(3) The licensee shall require each recipient of the summary of the accusation to sign a statement indicating that he or she has received the document and the date it was received.
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The licensee stated she will copy the accusation and provide to parents tomorrow and have them sign and date LIC 9224 acknowledging receipt. The licensee stated she will provide a copy of the signed LIC9224 to LPA Cunningham by 1/30/26.
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This requirement is not met as evidenced by: based on interview and record review, the licensee did not comply with the section cited due to parents signing for receipt of a document that did not receive which poses/posed an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20260120092541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
VISIT DATE: 01/21/2026
NARRATIVE
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Also, LPA Cunningham informed the licensee Stephaie Horst to provide a copy of this licensing report dated 1/21/26 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee Stephanie Horst. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4