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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407905
Report Date: 07/02/2024
Date Signed: 07/03/2024 11:26:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2024 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20240409091647
FACILITY NAME:INTHARASOMBUT, NATECHONNANEE FAMILY CHILD CAREFACILITY NUMBER:
455407905
ADMINISTRATOR:INTHARASOMBUT, NATECHONNANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 355-9976
CITY:SHASTA LAKESTATE: CAZIP CODE:
96019
CAPACITY:14CENSUS: 11DATE:
07/02/2024
UNANNOUNCEDTIME BEGAN:
11:36 AM
MET WITH:Natechonnan IntharasombutTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Provider left day-care children in soiled diapers.

Provider not maintaining a comfortable room temperature for day-care children.
INVESTIGATION FINDINGS:
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On 7/2/24 at 11:36am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection and met with licensee Natechonnanee Intharasombut It was alleged that Provider left day-care children in soiled diapers and provider does not maintain a comfortable room temperature for day care children. Specifically, that children in the facility are not getting timely diaper changes and that the home was cold in the morning time.

The licensee was interviewed on 4/19/24 at 1:26pm and denied the allegations and stated that all children receive diaper changes as needed and that staff do not allow children to sit in soiled diapers. Licensee also stated that the temperature of the home is always kept at a comfortable temperature by the A/C, heater, or fireplace.

Licensee provided LPA Sims with PG&E energy statements on 4/19/24.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20240409091647
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: INTHARASOMBUT, NATECHONNANEE FAMILY CHILD CARE
FACILITY NUMBER: 455407905
VISIT DATE: 07/02/2024
NARRATIVE
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One staff was interviewed on 4/12/24 and denied the allegation stating that facility staff are regularly changing the children’s diapers and does not allow children to stay in soiled diapers. Staff also stated that the Licensee keeps the facility at a comfortable temperature by turning on the A/C or heater in the morning time depending on the weather.

Five parents were interviewed on 4/29/24, 5/16/24, 6/24/24, 6/26/24 and denied the allegations stating that there have never been any issues with timely diaper changes and that the facility does not have children in soiled diapers. Parents also stated that there have not been any issues with the temperature of the facility.

During today’s inspection, the facility was toured and there was 11 children in care.

LPA observed the facility to be at a comfortable temperature and did not observe any children in soiled diapers.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Natechonnanee Intharasombut. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2