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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455408196
Report Date: 10/21/2024
Date Signed: 10/21/2024 02:04:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2024 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240829135849
FACILITY NAME:LOPEZ, ESTELLA FAMILY CHILD CARE HOMEFACILITY NUMBER:
455408196
ADMINISTRATOR:LOPEZ, ESTELLAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 518-0606
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:14CENSUS: 7DATE:
10/21/2024
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Estella Lopez, LicenseeTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Child sustained unexplained injuries while in the licensee's care
INVESTIGATION FINDINGS:
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On 10/21/2024 at 10:40am, Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection, and met with licensee Estella Lopez. It was alleged that a child (C1) sustained unexplained injuries while in the licensee's care, specifically, C1 sustained marks on their leg close to their diaper.

The licensee was interviewed on 8/30/24 and denied the allegations. On 9/9/24, the licensee e-mailed LPA copies of a text message conversation between herself and C1’s parent discussing the marks. Comments in the text messages revealed there was concern the marks were from a friction burn from C1 sitting in a child floor chair or could have been a diaper rash. On 8/30/24, LPA observed and photographed the child floor chair at the facility.

Three parents, three children and one staff were interviewed on 8/30/24, 10/09/24 and 10/21/24. Three out of three parents reported that the licensee immediately contacts parents if their child has a rough day, appears ill or sustains an injury. Three out of three parents reported the licensee over communicates with parents about their child’s day. Three out of three parents reported that they do not have any safety concerns at the facility. During today’s inspection, the facility was toured, and LPA observe seven children who appeared content and happy. It could not be determined what caused the marks and whether they happened at home or while the child was in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20240829135849
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LOPEZ, ESTELLA FAMILY CHILD CARE HOME
FACILITY NUMBER: 455408196
VISIT DATE: 10/21/2024
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee E. Lopez. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5