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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 475404607
Report Date: 08/13/2025
Date Signed: 08/13/2025 12:07:07 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2025 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20250606154239
FACILITY NAME:DELGADO, CARMEN FAMILY CHILD CARE HOMEFACILITY NUMBER:
475404607
ADMINISTRATOR:DELGADO, CARMENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 841-1027
CITY:YREKASTATE: CAZIP CODE:
96097
CAPACITY:14CENSUS: 6DATE:
08/13/2025
UNANNOUNCEDTIME BEGAN:
11:31 AM
MET WITH:Carmen DelgadoTIME COMPLETED:
12:16 PM
ALLEGATION(S):
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Assistant handles chidlren in care in a rough manner
INVESTIGATION FINDINGS:
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On 8/13/25 at 11:31 am, Licensing Program Analyst (LPA) Bianca Mendez conducted an unannounced complaint inspection, and met with licensee Carmen Delgado. It was alleged that an assistant handles children in care in a rough manner.

The licensee was interviewed on 6/9/25 at 12:25pm and denied the allegation and stated they have never witnessed assistant handling children in a rough manner.

LPA interviewed staff (S1-S2) on 6/11/25 and 7/18/25. S1 stated they had witnessed S2 being aggressive with children in care pulling them by the hands and yanking the children a lot. S1 stated that the children would cry a lot and they would cry to S1 telling S1 that S2 hurt them. S2 stated that they have never witnessed staff handling children nor did they ever handle children roughly.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20250606154239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: DELGADO, CARMEN FAMILY CHILD CARE HOME
FACILITY NUMBER: 475404607
VISIT DATE: 08/13/2025
NARRATIVE
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LPA interviewed parents (P1-P5) on 6/12/25, 6/19/25 and 7/18/25. 2 of 5 parents stated they had witnessed assistant handling children roughly. P1 stated they witnessed on 2 separate occasions that S2 had grabbed a child by the arm and pulled the child towards them forcefully and let go of the child that the child fell on the ground. P2 stated they had second hand knowledge that S2 handled their child roughly by dangling them their arms.

LPA interviewed children (C1-C4) on 6/9/25, 6/12/25 and 8/6/25. C1 and C4 did not make any disclosures. C2 stated that S2 said mean things to them and had pulled them by the leg and it hurt. C3 stated that S2 had hit their hand real hard.

During today’s inspection, the facility was toured. LPA observed 6 children in care.
Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Mendez informed licensee Carmen Delgado that this report dated 8/13/25 documents 1 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.
Also, LPA Mendez informed the licensee to provide a copy of this licensing report dated 8/13/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
Exit interview conducted and report was reviewed with the licensee Carmen Delgado Appeal rights were provided.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20250606154239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: DELGADO, CARMEN FAMILY CHILD CARE HOME
FACILITY NUMBER: 475404607
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/13/2025
Section Cited
CCR
102423(a)(1)(4)
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(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:

(1) To be treated with dignity in his/her personal relationship with staff and other persons.

(4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to:
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Licensee will explain to new staff about their procedures when it comes to discipline and share personal rights of children. Have staff sign an agreement acknowledging they understand personal right of children.
Licensee also had a change of staff in their facility.
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 interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.
Based on interviews the assistant handled child roughly.
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Licensee will have parents sign the LIC 9224 and submit copies to CCLD by 8/14/25
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
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