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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 475408138
Report Date: 09/26/2025
Date Signed: 10/27/2025 03:19:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2025 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250717134539
FACILITY NAME:SISQ INFANT TODDLER CENTERFACILITY NUMBER:
475408138
ADMINISTRATOR:SOLUS, HEATHERFACILITY TYPE:
860
ADDRESS:170 BOLES ST.TELEPHONE:
(530) 938-2748
CITY:WEEDSTATE: CAZIP CODE:
96094
CAPACITY:38CENSUS: 6DATE:
09/26/2025
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Heather SolusTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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9
Infants and preschool children are commingled in one classroom.


INVESTIGATION FINDINGS:
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This is an amended report. On 9/26/25 at 2:40 p.m., Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection, and met with the director, Heather Solus. It was alleged that infants and preschool children were commingled in one classroom, specifically that the infant teacher quit and the children were commingled for 6 months.

Director Solus was interviewed on 7/25/25 at 9:00 AM and denied the allegation. She stated that staff provide care for preschool children in the preschool classroom, while another staff member cares for infants in the recently licensed room. She further explained that staff comingled infants and preschool children for planned activities such as art and gardening. The director reported one teacher recently quit and she was in the process of making several decisions such as if/how the center will operate in the future. The director stated she steps in and cares for children when the facility is short staffed. The director also provided attendance records and personnel report which list staff.

*Continued on 9099C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2025 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250717134539

FACILITY NAME:SISQ INFANT TODDLER CENTERFACILITY NUMBER:
475408138
ADMINISTRATOR:SOLUS, HEATHERFACILITY TYPE:
860
ADDRESS:170 BOLES ST.TELEPHONE:
(530) 938-2748
CITY:WEEDSTATE: CAZIP CODE:
96094
CAPACITY:38CENSUS: DATE:
09/26/2025
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Heather SolusTIME COMPLETED:
03:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
An adult without a criminal record clearance has regular contact with the children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This is an amended report.

On 9/26/25 at 2:40pm, Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection, and met with Director, Heather Solus. It was alleged that an adult without a criminal record clearance had regular contact with the children in care, specifically that one staff (S1) friend (A1) has been in the classroom and interacting with children.

On 7/17/25 at approximately 12:15p.m., the director contacted LPA Cunningham and reported a parent was upset about A1 talking to their child. The director recommended the parent contact Community Care Licensing (CCL) and report the incident. The director was interviewed on 7/25/25 at 9:00am and denied the allegation, and stated that A1 recently assisted with cleaning out a shed but did not supervise children. The director also stated that A1 is listed as an emergency contact for one child (C3) and they often picked up

*Continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20250717134539
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: SISQ INFANT TODDLER CENTER
FACILITY NUMBER: 475408138
VISIT DATE: 09/26/2025
NARRATIVE
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C3. LPA obtained a copy of C3’s identification and emergency card and confirmed A1 is listed as an emergency contact.

Three of staff (S1, S2 and S4) and three witnesses (W1-3) were interviewed on 7/21, 7/28, 9/11/25, 9/12/25 and 9/15/25. Staff and witnesses stated they observed A1 move furniture and pick up C3 but denied observing A1 alone with daycare children.

Three parents (P1, P2 and P4) were interviewed on 9/8/25 and 9/10/25. Two parents reported observing A1 at school but denied ever observing A1 alone with children. A1 stated they helped clean out the shed and move furniture but denied being left alone with children. A1 stated C3 has a nick name for them and several children referred to A1 by the nickname because they thought it was silly.

No children interviews were conducted because they were unavailable due to the school closing for an extended period of time due to road maintenance.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20250717134539
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: SISQ INFANT TODDLER CENTER
FACILITY NUMBER: 475408138
VISIT DATE: 09/26/2025
NARRATIVE
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Two parents (P1 and P2) were interviewed or provided a statement on 7/18/25 and 9/8/25. One parent stated the facility closed on several occasions due to staffing issues. P1 stated staff separated the preschoolers and infants. P2 stated children and infants were commingled.

Three witnesses (W1 -W3) were interviewed on 9/11, 9/12 and 9/15/25. W2 stated infants were dropped off in the preschool class and then staff walked the children to the infant classroom. Another witness reported the two groups were commingle on one or two occasions when they were low on staff.

On 7/25/25, the facility was closed so no children’s interviews were conducted. Once the facility re-opened, several children did not return because they started attending transitional kindergarten or kindergarten.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4