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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 480101831
Report Date: 12/11/2024
Date Signed: 12/11/2024 10:26:14 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2024 and conducted by Evaluator Elizabeth Friese
COMPLAINT CONTROL NUMBER: 13-CC-20241028153819
FACILITY NAME:ORCHARD AVE BAPTIST PRESCHOOLFACILITY NUMBER:
480101831
ADMINISTRATOR:REYNOLDS, JENNIFERFACILITY TYPE:
850
ADDRESS:301 N ORCHARD AVETELEPHONE:
(707) 448-5868
CITY:VACAVILLESTATE: CAZIP CODE:
95688
CAPACITY:34CENSUS: 18DATE:
12/11/2024
UNANNOUNCEDTIME BEGAN:
10:05 AM
MET WITH:Lisa ZavalaTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Facility staff yells at children in care
Facility staff handle day care children in a rough manner
INVESTIGATION FINDINGS:
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On 12/11/24 a10:15am. Licensing Program Analysts (LPAs) Elizabeth Friese and Kayla Danielson conducted an unannounced complaint inspection and met with Director Lisa Zavala to deliver complaint findings. It was alleged that facility staff yells at children in care, and that facility staff handles day care children in a rough manner; specifically, that staff (S1) picks up children and tosses them in rooms, and constantly yells at them. The director and 3 teachers were supervising 18 children and operating within license capacity and ratio requirements.
On 10/30/24, S1 and 5 children were interviewed. S1 denied the allegations, stating that they have a loud voice in general and only raise their voice when children are unsafe or can't hear them. S1 also stated that when children have had kicking and screaming meltdowns, they have picked them up and put them in the office, but never in a manner that could cause harm or injure. All 5 children interviewed reported that all staff were nice to them, and that they were happy there.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20241028153819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: ORCHARD AVE BAPTIST PRESCHOOL
FACILITY NUMBER: 480101831
VISIT DATE: 12/11/2024
NARRATIVE
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Between 11/01/24 and 12/03/24, 5 parents and 5 staff were interviewed. None of the parents had any concerns with S1’s interactions with children. 2 parents indicated that S1’s personality could be construed as “hot and cold” or “harsh” in their dealings with parents. 2 of the 3 staff interviewed stated that they had been uncomfortable with S1’s reactions to situations with children and felt they could do better. Staff also stated that children had not been harmed, injured, or upset by S1. On 12/02/24, LPA Friese was notified that S1 had been released from employment for reasons unrelated to this complaint.
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, therefore the findings are unsubstantiated.
Exit interview conducted, report reviewed, and appeal rights provided to Director Lisa Zavala. Notice of site visit to be posted for 30 days.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2