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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001824
Report Date: 10/31/2022
Date Signed: 11/01/2022 10:08:54 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2022 and conducted by Evaluator Mary Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20220809095200
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001824
ADMINISTRATOR:ERIKA RAMIREZFACILITY TYPE:
830
ADDRESS:1101 ROSE DRIVETELEPHONE:
(707) 745-0916
CITY:BENICIASTATE: CAZIP CODE:
94510
CAPACITY:34CENSUS: 3DATE:
10/31/2022
UNANNOUNCEDTIME BEGAN:
04:34 PM
MET WITH:Samantha Anderson, Assistant TeacherTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Day care children left in soiled diaper for an extended period of time resulting in diaper rash.
Day care children are not provided water.
Facility is not properly sanitized.
INVESTIGATION FINDINGS:
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Licensing Program (LPA) Mary Trinh met with Samantha Anderson, Assistant Teacher to deliver complaint findings. It was alleged that Day care children left in soiled diaper for an extended period of time resulting in diaper rash, Day care children are not provided water and Facility is not properly sanitized. On 08/12/2022 at 11:20 am, LPA Trinh interviewed D1 who denied the allegations. On 08/12/2022, LPA Trinh interviewed Staff 2 (S2) at 12:10 pm, Staff 3 (S3) at 12:37 pm, Staff 4 (S4) at 1:00 pm, Staff 5 (S5) interviewed at 1:23 pm, Staff 6 (S6) interviewed at 1:30 pm and Staff 7 (S7) interviewed at 1:40 pm.
Continued...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Mary Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 10/31/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20220809095200
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001824
VISIT DATE: 10/31/2022
NARRATIVE
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The allegation Day care children left in soiled diaper for an extended period of time resulting in diaper rash, specifically that children should be changed more often than the facility protocol. Staff adhere to Kinder Care policy of diaper change every two hours or as needed. The allegation of Day care children are not provided water, Staff said there is water available to children and water is offered throughout the day. The allegation Facility is not properly sanitized, specifically that toys are not being cleaned. Staff said that toys are sprayed with disinfectant and wiped.
This agency has investigated the complaint with the above noted allegations. We have found that the allegations are Unsubstantiated.
Based on the information gathered during this investigation, there is insufficient information to prove or disprove the allegations as reported. There is not a preponderance of the evidence to prove the allegations, therefore the findings are determined to be Unsubstantiated.
Appeal rights printed and given to staff.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Mary Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 10/31/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2