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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001824
Report Date: 03/05/2025
Date Signed: 03/05/2025 09:44:14 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2024 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20241209161042
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001824
ADMINISTRATOR:ERIKA SILVAFACILITY TYPE:
830
ADDRESS:1101 ROSE DRIVETELEPHONE:
(707) 745-0916
CITY:BENICIASTATE: CAZIP CODE:
94510
CAPACITY:34CENSUS: 23DATE:
03/05/2025
UNANNOUNCEDTIME BEGAN:
08:31 AM
MET WITH:Erika SilvaTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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Lack of supervision resulted in child(ren) sustaining injuries
Facility staff did not maintain carpets in a clean condition
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Selena Mariani made an unannounced subsequent complaint investigation visit today and met with Center Director (CD) Erika Silva for the purpose of delivering findings for the above allegations. LPA previously met with CD on 12/18/2024 to open the complaint.

The Department received complaints alleging Lack of supervision resulted in child(ren) sustaining injuries, specifically that, child(ren) sustaining multiple injuries once they moved into the toddler room and Facility staff did not maintain carpets in a clean condition.

During the investigation from 12/18/24 through 3/5/25, LPA conducted interviews with CD, 6 staff (S1-S6) and 4 parents (P1-P4), and 2 attempted parent interviews (P5-P6), received documents pertaining to the investigation and made observations.
Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 01-CC-20241209161042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001824
VISIT DATE: 03/05/2025
NARRATIVE
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Continue from LIC9099

CD stated biting doesn't happen in older classroom but does happen in the toddler classroom because they are teething, and CD thinks the toddler room supervision is great. CD further stated that she usually has an extra staff in that room leaving, 5-6 teachers with 20 children and that the teachers clean throughout the day, vacuum every day, and carpets are professionally cleaned once a quarter. Staff (S1-S6) stated supervision in the toddler classroom is good with S1-S5 stating they have a system to spread out to watch all the children. S1 stated that in the toddler room, children have free range to develop mentally and physically and S3 stated some incidents happen right next to a teacher, indicating that certain incidents cannot be prevented. Staff interviews (S1-S6) all stated carpets are vacuumed daily after children have been picked up. S2-S6 also stated they clean up after any mess that may have dropped on the floor. S1 and S3 stated carpets are professionally cleaned with S3, S5-S6 stating that they follow a daily cleaning check list.

According to parent interviews, P1 and P3 didn’t think the supervision is great and P2 noted that newer staff in one room were not as observant or caring as the prior teachers. Although some parents acknowledged children do get injured, all parents interviewed had no concerns for their child(ren)s safety. P1-P3 stated floors are not the cleanest with P1 and P2 stating that carpets could use a good cleaning, but they have seen staff sweep and clean up food spills. Both P3 and P4 stated carpet looks fine. While at the facility, LPA observed the carpets did not have excessive stains or food stuck to carpet and observed Classroom Cleaning Checklist and receipts from a professional cleaning company showing the carpets were cleaned on a regular monthly and/or quarterly basis.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore is determined to be unsubstantiated.

There were no Title 22 deficiencies cited.

This report was reviewed and discussed with Center Director, Erika Silva. Appeal rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4