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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001825
Report Date: 03/18/2025
Date Signed: 04/15/2025 12:12:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2025 and conducted by Evaluator Glenn Ouye
COMPLAINT CONTROL NUMBER: 01-CC-20250115095346
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001825
ADMINISTRATOR:ERIKA SILVAFACILITY TYPE:
850
ADDRESS:1101 ROSE DRIVETELEPHONE:
(707) 745-0916
CITY:BENICIASTATE: CAZIP CODE:
94510
CAPACITY:72CENSUS: 68DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Erika SilvaTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff are not providing a safe and healthy environment
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Glenn Ouye conducted an unannounced visit today and met with Director, Erika Silva to complete the complaint investigation and deliver findings for the above allegation. LPA Ouye previously met with the director and interviewed staff on 1/21/2025 to initiate the complaint investigation. During the course of the investigation from 1/21/2025 to 3/18/2025, LPA Ouye obtained documents, made observations and conducted interviews with the Director (S1) and staff (S2, S3, S4 and S5).

The allegation that the staff are not providing a safe and healthy environment, specifically that a kitchen staff was sick and appeared to have a contagious respiratory illness while preparing children's meals on January 15, 2025.

Kitchen staff S2 was interviewed and said that she has a medical condition which is not contagious and uses two types of inhalers to manage it. S2 said that on the day in question, she was not feeling well and was having difficulty breathing but did not have a cold or virus. S2 said that she forgot her inhalers at home and had to leave early so she could get to and use the inhalers. When S2 was interviewed, she did not have any signs of illness and showed the LPA the inhalers that she uses. All staff interviewed, S1-S5
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20250115095346
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001825
VISIT DATE: 03/18/2025
NARRATIVE
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recited the protocols when calling in sick. The staff do not work if they are contagious or have a fever. When returning the staff wear masks to reduce the risk of spreading any illness. Staff S1, S3, S4 and S5 stated that they did not notice that S2 was ill on 1/15/25.

S2 did not have any lingering symptoms when interviewed. While the allegation could have occurred, based on evidence obtained during the investigation, there is insufficient evidence to determine that the allegation did or did not occur and the preponderance of evidence has not been met. The findings for the allegation staff are not providing a safe and healthy environment is unsubstantiated.

No deficiencies cited as a result of this investigation.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2