483001825-4-11-2025-01-CC-MAUN-DG6S5Q-20250428133441

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001825
Report Date: 04/11/2025
Date Signed: 04/11/2025 02:28:16 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2025 and conducted by Evaluator Selena Mariani

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20250130113036

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001825
ADMINISTRATOR:	ERIKA SILVA		FACILITY TYPE:	850
ADDRESS:	1101 ROSE DRIVE		TELEPHONE:	(707) 745-0916
CITY:	BENICIA	STATE: CA	ZIP CODE:	94510
CAPACITY:	72	CENSUS: 69	DATE:	04/11/2025
		UNANNOUNCED	TIME BEGAN:	02:01 PM
MET WITH:	Erika Silva		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not ensure children are kept clean and dry at all times
Staff hit day-care child

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Selena Mariani made an unannounced subsequent complaint investigation visit today, and met with Center Director (CD), Erika Silva, for the purpose of delivering findings of the above allegations. LPA previously met with CD on 02/06/25 to open the complaint investigation. It’s alleged that staff do not ensure children are kept clean and dry at all times, specifically that, on 1/24/25 when child (C1) was picked up their diaper was soaked through, and pants were wet and staff hit day-care child, specifically that, C1 stated teacher a had hit them but did not elaborate.
During the course of the investigation, LPA conducted interviews with the CD, two staff (S1 & S2), 1 child (C1) 5 Parents (P1-P5) and 2 adults (A1 – A2) from 02/06/2025 to 03/24/2025. CD stated, diapering policy is every two hours or as needed 9 am, 11 am, 3 pm and 5 pm. Diaper's will be changed in between these times if needed. We don't usually get complaints about diaper changes. S1 and S2 corroborated diaper changing policy. A2 stated at pick up C1’s diaper was very heavy when we arrived at the house A1 changed C1’s diaper.
Continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 04/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 01-CC-20250130113036

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001825
	VISIT DATE: 04/11/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Continue from LIC9099

P1 stated, we used different diapers from the ones at home, school and at A1 and A2’s house, so I know C1’s diaper was not changed at school. In addition, P2 stated, When I pick up my child, if staff hear me ask my child if they need to use the restroom and their diaper needs to be changed, staff will change the diaper before our commute home that’s happened about three or four times over a 6 month period. P3-P5 had no problems or concerns on diaper changing. LPA obtained C1’s diapering log, nap time log and pick up time from 1/24/25. The documents obtain show on 1/24/25, staff checked C1’s diaper twice and documented the diaper was dry. C1 was awake for 15 minutes before being picked up by A2 at 12:00 pm. CD denied the allegation of staff hit day-care child and stated, current staff, I have never seen them being rough, miss handle a kid, nothing. S1 and S2 stated never seeing any staff handle children in a rough manner. S1 further stated, I never witnessed staff hitting a child. During C1's interview there was no indication C1 was injured at preschool. P1 disclosed that their child was hit by a teacher. A1 stated C1 did not specifically talk about anyone or anything they did at the preschool and A2 stated C1 never mentioned that anyone hurt them or anything at preschool. P2-P5 stated they have no concerns regarding the teacher’s while children are in care.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore is determined to be unsubstantiated.

There were no Title 22 deficiencies cited.

This report was reviewed and discussed with Center Director, Erika Silva. Appeal rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 04/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2