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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001825
Report Date: 04/24/2025
Date Signed: 04/24/2025 03:01:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2025 and conducted by Evaluator Selena Mariani
COMPLAINT CONTROL NUMBER: 01-CC-20250204090032
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001825
ADMINISTRATOR:ERIKA SILVAFACILITY TYPE:
850
ADDRESS:1101 ROSE DRIVETELEPHONE:
(707) 745-0916
CITY:BENICIASTATE: CAZIP CODE:
94510
CAPACITY:72CENSUS: 71DATE:
04/24/2025
UNANNOUNCEDTIME BEGAN:
10:25 AM
MET WITH:Erika SilvaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff left day care child unattended in the restroom.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Selena Mariani made an unannounced complaint investigation visit today and met with Center Director Erika Silva for the purpose of delivering findings for the above allegation. It is alleged staff left day care child unattended in the restroom. LPA Selena Mariani previously met with Center Director on 02/06/2025 to open the complaint.

During the course of the investigation, LPA conducted interviews, received documents, and made observations. From 02/05/2025 through 04/24/2025, interviews were conducted with Center Director (CD), Assistant Director (AD), two staff (S1-S2), one children (C1) and one parent (P1).
Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20250204090032
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001825
VISIT DATE: 04/24/2025
NARRATIVE
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According to CD, the transition policy consisted of staff conducting a name to face check which meant staff were required to stand at the classroom doorway threshold and have one foot in the room and one foot in the hallway. Staff confirmed that part of the transition policy included reciting and document the children's names on the Children's Supervision Record (CSR) while staff watched and verified each child transition through the door. Part of the process required staff transitioned the children out of the class into the hall, and from the hall to the designated classroom or area while repeating the name to face process. Additionally, staff count the number of children and check marks which should match. The restroom policy was for the kids to utilize the restroom at their leisure, as long as no one else was in the restroom.

Furthermore, CD reported an incident involving a child (C1) being left alone in a classroom for about one to two minutes, and staff admitted they did not follow protocol for the transition policy; and they did not correctly conduct the name to face checks while the children transition; resulting in C1 being left alone in the preschool classroom. AD said she observed S2 entering the pre-k classroom and while AD was attending to other matters in the preschool class, AD did not see or hear anyone in the classroom, but AD acknowledged that she did not look in the bathroom. The pre-k classroom was in ratio right after the transition, so S1 signed out and left the pre-k class to find a parent in the preschool classroom which was talking with S3 in the toddler class that was positioned at the doorway.

The statement C1 and P1 provided did not report any concerns related to violation of care and supervision. C1 validated feeling safe at preschool, while P1 expressed appreciation of staff transparency in immediately notifying parents of incident(s) and what steps the facility would take to ensure that incident did not re-occur. Furthermore, LPA obtained CSR which documented children's transition and staff time in/out which showed C1 was alone in the restroom for approximately one minutes.

Based on the investigation, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be substantiated. The following violation of the Health and Safety Code is being issued: see LIC 9099D.
Exit interview was conducted, and report reviewed with Center Director Erika Silva.
Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20250204090032
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001825
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/08/2025
Section Cited
CCR
101229(a)(1)
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101229 (a)(1) The licensee shall provide care and supervision as necessary to meet the children’s needs. No child(ren) shall be left without the supervision of a teacher at any time.... Supervision shall include visual observation.
This requirement is not met as evidenced by:
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Director stated management is supervising staff during transitions and signing off on the transition. Director stated this change has been in place since February 18, 2025 and will continue. Director will also sent LPA a written statement with the changes that have been made to selena.mariani@dss.ca.gov
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 Based on interviews, and observations, evidence shows that a child was in the restroom alone and without staff supervision. This poses a potential health, safety and/or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
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