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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001825
Report Date: 12/08/2025
Date Signed: 12/08/2025 02:36:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/25/2025 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20251125154009
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001825
ADMINISTRATOR:ERIKA SILVAFACILITY TYPE:
850
ADDRESS:1101 ROSE DRIVETELEPHONE:
(707) 745-0916
CITY:BENICIASTATE: CAZIP CODE:
94510
CAPACITY:72CENSUS: 33DATE:
12/08/2025
UNANNOUNCEDTIME BEGAN:
11:21 AM
MET WITH:Michelle Palacios, Center DirectorTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff do not ensure that facility is clean and sanitary.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Selena Mariani made an unannounced complaint investigation visit today and met with Center Director (CD) Michelle Palacios for the purpose of delivering findings for the above allegation. It is alleged staff do not ensure that facility is clean and sanitary, specifically, toilets had visible fecal residue that could not simply be flushed away. LPAs Selena Mariani and Jessica Gaumann previously met with Assitant Director (AD), Joseline Alvaro, on 12/3/25, to open the complaint and discuss the allegation.

During the course of the investigation, LPAs conducted interviews, received documents, and made observations. From 12/03/2025 through 12/8/25, interviews were conducted with Center Director (CD), Assistant Director (AD) and four staff (S1-S4).
Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20251125154009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001825
VISIT DATE: 12/08/2025
NARRATIVE
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Continue from LIC9099
CD observed and agreed that there was the same feces on a toilet from 12/3/25 to 12/8/25. According to AD, staff make sure bathrooms are clean, staff clean before they leave for the day and double check the next morning to make sure they are clean and at the children's nap time. S1 and S3-S4 stated the policy is that bathrooms are cleaned during the children's nap time.

The statement and observation CD provided and LPAs observation on 12/3/25 and 12/8/25 indicate the toilets were not maintained in safe and sanitary operating condition.

Based on the investigation, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be substantiated. The following violation of the Health and Safety Code is being issued: see LIC 9099D.
Exit interview was conducted, and report reviewed with Center Director Michelle Palacios.

Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20251125154009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001825
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/19/2025
Section Cited
CCR
101239(e)(4)
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Fixtures, Furniture, Equipment and Supplies
(e) Faucets used by children for personal care shall deliver hot water.
(4) All toilets, handwashing and bathing facilities shall be maintained in safe and sanitary operating condition. Additional equipment, aids and/or conveniences shall be provided as needed in centers that serve children with physical disabilities. This requirement is not met as evidenced by:
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CD stated they will have a staff meeting, communicate clear cleaning steps for the staff. The minutes from the meeting with date and staff name printed and signature will be emailed to LPA at selena.mariani@dss.ca.gov by 12/19/25
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Based on interviews and observations from CD & LPAs, feces was not cleaned or sanatized from a toilet seat from 12/3/25 to 12/8/25, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2025
LIC9099 (FAS) - (06/04)
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