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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001827
Report Date: 06/25/2025
Date Signed: 06/25/2025 11:45:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2025 and conducted by Evaluator Selena Mariani
COMPLAINT CONTROL NUMBER: 01-CC-20250430152613
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001827
ADMINISTRATOR:HAYMER, MORNENFACILITY TYPE:
830
ADDRESS:581 PEABODY ROADTELEPHONE:
(707) 447-7685
CITY:VACAVILLESTATE: CAZIP CODE:
95687
CAPACITY:20CENSUS: 16DATE:
06/25/2025
UNANNOUNCEDTIME BEGAN:
09:29 AM
MET WITH:Brenda HardawayTIME COMPLETED:
10:06 AM
ALLEGATION(S):
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Staff do not ensure infants diapers are being changed in a timely manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Selena Mariani made an unannounced subsequent complaint investigation visit, and met with Center Director (CD), Brenda Hardaway, for the purpose of delivering findings of the above allegation. LPA previously met with CD on 05/01/2025 and 06/11/2025 to open the complaint and conduct investigation. It’s alleged that staff do not ensure infants diapers are being changed in a timely manner, specifically that, diapers are not being changed every 2 hours.

During the investigation, LPA made observations, received documents and conducted interviews with CD, four staff (S1- S4), and four Parents (P2, P4 -P5 & P7) from 05/01/2025 to 06/11/2025. LPA attempted interviews with four parents (P1, P3, P6 & P8), however; those parents did not respond. CD stated that the diaper changing policy consisted of changing a child’s diaper every 1 to 1.5 hours, as needed or more often if parent requested; and diaper changes are logged into the KinderCare app to notify parents. Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20250430152613
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001827
VISIT DATE: 06/25/2025
NARRATIVE
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 S1-S4 confirmed children’s diapers are changed every 1.5 to 2 hours, in between if needed and logged into the online KinderCare app which notified parents. P2 stated when her child has a diaper rash, P2 asked staff to change the child’s diaper more frequent, staff accommodated the request. P4 conveyed that every two hours staff changed P4’s child’s diaper which was consistent with P4’s diaper changing routine at home. P5 stated also validated that everything is logged on the KinderCare app, P5 had access to review records related to her child’s care throughout the day. Overall, P2, P4-P5 & P7 reported they did not have any concerns regarding diaper changing at this time.

The facility submitted documents detailing staff diaper changing procedures and policies which did not specify times for diaper changes. Furthermore, LPA obtained 7 infants nap, meal and diapering logs over a 16-day period. The documents indicate staff changed infant diapers frequently throughout the day.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore is determined to be unsubstantiated.

There were no Title 22 deficiencies cited.

This report was reviewed and discussed with Center Director, Brenda Hardaway. Appeal rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2