483001828-7-9-2025-01-CC-MAUN-DJGT6U-20250711142742

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001828
Report Date: 07/09/2025
Date Signed: 07/09/2025 09:31:00 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2025 and conducted by Evaluator Selena Mariani

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20250501155213

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001828
ADMINISTRATOR:	HAYMER, MORNEN		FACILITY TYPE:	850
ADDRESS:	581 PEABODY ROAD		TELEPHONE:	(707) 447-7685
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95687
CAPACITY:	75	CENSUS: 36	DATE:	07/09/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Traci Marshall		TIME COMPLETED:	09:00 AM

ALLEGATION(S):

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Staff took inappropriate photos of a child

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Selena Mariani made an unannounced subsequent complaint investigation visit, and met with Assistant Director (AD), Traci Marshall, for the purpose of delivering findings of the above allegation. LPA previously met with Center Director (CD), Brenda Hardaway, on 05/08/2025 and 06/25/2025 to initiate the investigation by discussing the allegation, conducted interviews with CD and staff (AD & S1-S3), obtained pertinent facility records; and made observations. It is alleged that a staff (S1) took inappropriate photos of a child (C1). The report noted after C1 was bitten by another child, S1 used their personal mobile phone to take a picture of C1’s injury including C1’s private area, while they were in the restroom.

During the investigation, LPA obtained a copy of Vacaville Police Department (PD) report and interviewed a child (C1) and parent (P1) from 05/08/2025 to 06/25/2025.

Continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20250501155213

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001828
	VISIT DATE: 07/09/2025

NARRATIVE

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Continue from LIC9099
According to CD’s statement, she reviewed all the electronic tablets at the facility, and she did not find evidence of the alleged inappropriate photos S1 took of C1; however, S1 provided a printout of a picture they took of C1 which was on their personal mobile phone. AD stated she didn't notice which device the picture was taken on, and she only saw areas containing the bite mark, C1’s private area was not revealed; and picture did not reveal any personal identifiable information to identify C1. Furthermore, AD confirmed the image she saw looked like a bite on C1’s upper thigh which did not contain blood marks but had teeth indents.

S1 validated they took the picture with their personal cellphone, the photo did not reveal C1’s private area(s) and only captured the injury on C1’s leg, the photo was deleted on 05/01/25 after S1 talked to PD. P1 reported concern about the picture being taken on S1’s personal cellphone, and P1 was uncertain if the picture included C1’s groin area because they never saw the picture. During C1's interview, there was no indication C1 felt uncomfortable at preschool.

LPA reviewed PD report which described that on 05/01/25, S1 allowed PD to review the contents in phone’s photo library including the picture photos of C1, PD did not note any concern(s) and concluded that the image stored on S1’s phone only revealed the injury on C1’s left thigh which S1 subsequently deleted from their phone. The facility submitted a copy of the photo, documents detailing employee procedures and policies which specified, “Do not use your own camera or phone”; revealing S1 did not comply with the facility’s own plan of operation policy.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore is determined to be unsubstantiated.

There were no Title 22 deficiencies cited. This report was reviewed and discussed with Assistant Director, Traci Marshall. Appeal rights were provided.
Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025

LIC9099 (FAS) - (06/04)

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