<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001838
Report Date: 06/30/2023
Date Signed: 06/30/2023 02:50:41 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2023 and conducted by Evaluator Melchisedeck Augustin
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20230510152123
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001838
ADMINISTRATOR:FIELDS, DONJEFACILITY TYPE:
850
ADDRESS:35 ROTARY WAYTELEPHONE:
(707) 557-3007
CITY:VALLEJOSTATE: CAZIP CODE:
94591
CAPACITY:72; 72CENSUS: 48DATE:
06/30/2023
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Justice Willis - Assistant Center DirectorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), Melchisedeck Augustin made a subsequent complaint-investigation visit and met with Assistant Center Director, Justice Willis (AD) for the purpose of delivering finding for the above allegation. LPA previously met with AD on 05/17/23 to initiate the investigation by discussing the purpose of the visit, conducting interviews with AD and staff, making observations; and requested a facility roster of the children currently in care. It is alleged that the facility is out of ratio. The report noted one staff was caring for about 50 children.

LPA interviewed AD and six staff (S1-S6) on 05/17/23. AD’s statement provided sufficient evidence to corroborate the allegation, when AD stated that when the facility experienced staffing shortage and AD had to provide coverage in the classroom, she was left alone to care for 14 children. The facility did not have a policy or cut off time for how late parent(s) may drop off their child(ren), resulting in unexpected drop offs in which the facility was not allowed to turn children away; and resulting in classrooms operating out of ratio. (Continue to LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20230510152123
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001838
VISIT DATE: 06/30/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The statements provided by S1, S3, and S5 reported witnessing a classroom operate out of ratio, and S1, S3 & S4 expressed the facility was experiencing a staffing shortage. S1 reported seeing two staff providing care for 25 children in the Pre-K classroom, while sometimes S3 was left alone with 13 or 14 children for periods of 10 to 15 minutes, and on a several occasions between April and May of 2023; S5 witnessed one staff was left alone to care for 13 or 14 children in Discovery Preschool (DP) classroom. Furthermore, on 05/17/23, LPA observed the 14 children in care with only AD in the Preschool class, as well as an Aide was left alone to walk a child to class. It is also noted that it took at least one hour for an additional staff to respond to the Preschool classroom.

Based on interviews and LPA’s observations, the preponderance of evidence standard has been met and therefore, the above allegation is found to be SUBSTANTIATED. The facility did not comply with California Code of Regulations Teacher-Child ratio 101216.3(a). This violation was previously cited on 01/06/23 and this is a repeat violation of the same section, resulting in a civil penalty of $250. Exit interview conducted and report was reviewed with the facility representative, Justice Willis. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. The following violation of the California Code of Regulations, Title 22; Division 12; were observed. Appeal Rights were provided. See LIC 9099-D.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20230510152123
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001838
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/10/2023
Section Cited
CCR
101216.3(a)
1
2
3
4
5
6
7
There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.

This requirement is not met as evidenced by: Based on interviews and observations which confirmed that due to inadequate staffing, the facility operated out of ratio. This poses/posed a
1
2
3
4
5
6
7
Assistant Director (AD) is in the process of conducting interviews and the facility was working with a recruiter and sourcing from other facilities, and AD sent out an email to families to remind them to call or message the facility on their arrival time, so the facility can plan out the day accordingly. AD agreed to submit a written plan detailing the steps the
8
9
10
11
12
13
14
potential health, safety and/or personal rights risk to the children in care. This is a repeat violation within a 12 month period and as such, a civil penalty of $250 is assessed for repeat violation.
8
9
10
11
12
13
14
facility intends to take to ensure the classrooms comply with ratio requirements. LPA also intends to conduct a follow up visit to verify compliance with ratio requirements.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3