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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001838
Report Date: 01/30/2025
Date Signed: 01/30/2025 06:11:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2024 and conducted by Evaluator Cindy Castro
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20241106112542
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001838
ADMINISTRATOR:FIELDS, DONJEFACILITY TYPE:
850
ADDRESS:35 ROTARY WAYTELEPHONE:
(707) 557-3007
CITY:VALLEJOSTATE: CAZIP CODE:
94591
CAPACITY:72CENSUS: 42DATE:
01/30/2025
UNANNOUNCEDTIME BEGAN:
05:15 PM
MET WITH:Justice WillisTIME COMPLETED:
05:45 PM
ALLEGATION(S):
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Staff are not treating day care child with dignity and respect.
INVESTIGATION FINDINGS:
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On 01/30/25, Licensing Program Analyst (LPA) Cindy Castro, made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with Center Director, Justice Willis. It has been alleged that Staff are not treating daycare child with dignity and respect.
LPA previously conducted an inspection on 11/14/24 to initiate the investigation and met with Center Director to discuss the allegation and conducted interviews.

During the investigation, LPA conducted interviews on 11/14/24 with Complainant, Center Director (CD), Five Staff (S1-S5). Interview with Center Director revealed that there was discomfort between herself and a family, which reported a complaint in September 2024. The complaint was not filed with Community Care Licensing Division, it was handled internally by the facility. Center Director added that after the allegation in September 2024 she did not find “middle ground” with the family. Center Director stated, “If I did too much, it was too much and if I did not then they don’t like us anymore”. Continued on LIC9099-C.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Cindy Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20241106112542
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001838
VISIT DATE: 01/30/2025
NARRATIVE
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 Center Director admitted to being less “bubbly”, because if “too bubbly” it seemed “fake”. Center Director further added, speaking with staff about doing their job and how this prior complaint did not involve them.

CD statements provided sufficient evidence to corroborate the allegation, when family was present CD would leave the room. CD reported that staff said that they were walking on “eggshells”. That Staff did not want to grab child because parent could think it was “too aggressive”. One staff mentioned to CD, what if parent is walking in and I grab that child’s hand, then child pulls and says that the hand was pulled. CD stated that Teachers did not want anything to be “misconstrued”. CD also added that what happened in homeroom (Discovery Preschool Classroom) during drop off, was parent would stand next to closet on the right side of classroom holding her child and not say anything. CD explained that Staff do not intervene with any parent when their child is crying or parent is trying to soothe a child and that Staff to not take that child from their parent.

Statements provided by S1 and S2 reported that there was an upset parent that spoke with them about not being comfortable with how other teachers were not engaging with their child and not getting treated and greeted the same during drop-off. S2 reported that a couple times this parent was observed standing on side of the classroom where the changing table is located, just standing there with child being very "clingy" and in the arms of this parent. S2 added that on some of those occasions, S2 greeted parent and child before parent "darted" towards the door. All Staff interviewed reported having knowledge of the prior complaint from September 2024 which corroborated the allegation that family was being treated different after complaint was file with the facility.

Based on interviews the preponderance of evidence standard has been met and therefore, the above allegation is found to be SUBSTANTIATED. The facility did not comply with California Code of Regulations Personal Rights 101223(a)(1). The following violation of the California Code of Regulations, Title 22; Division 12; were cite. Appeal Rights were provided. See LIC 9099-D.

Exit interview conducted and report was reviewed with the facility representative, Justice Willis. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Cindy Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20241106112542
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001838
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/18/2025
Section Cited
CCR
101223(a)(1)
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(a) The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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Center Director stated that she will created a Statement that goes over Children's Personal Rights and Employment Ethics and have all center staff sign and agree to follow and submit to the department by 02/18/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Cindy Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5