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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483007933
Report Date: 01/10/2025
Date Signed: 01/10/2025 01:22:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2025 and conducted by Evaluator Elizabeth Friese
COMPLAINT CONTROL NUMBER: 13-CC-20250108095457
FACILITY NAME:KIDDIE ACADEMY - P/SFACILITY NUMBER:
483007933
ADMINISTRATOR:MCMILLEN, MELISSAFACILITY TYPE:
850
ADDRESS:880 ALAMO DRIVETELEPHONE:
(707) 446-4222
CITY:VACAVILLESTATE: CAZIP CODE:
95688
CAPACITY:96CENSUS: 25DATE:
01/10/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Nicole Kirbyson, Melissa McMillenTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Facility is malodorous
Facility sewage/plumbing system is not operating properly
INVESTIGATION FINDINGS:
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On 1/10/25 at 9:00am, Licensing Program Analyst (LPA) Elizabeth Friese conducted an unannounced complaint inspection and met with Regional Director Nicole Kirbyson and Director Mel McMillen. It was alleged that the facility is malodorous and that the facility sewage/plumbing system is not operating properly, specifically that the facility has smelled of sewage and mildew due to ongoing plumbing issues
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The Regional Manager was interviewed on 1/10/2025 at 9:10am and admitted to the allegations. She was in the process of ordering HEPA filters to mitigate the smell/clean the air when LPA Friese arrived. She indicated that the plumbing has been an issue for a few weeks due to plumbers breaking a tool in the pipes. Sewage did come out of a bathroom drain in the Sharks room and they are unable to flush anything other than water. She is unaware of any mold but there may be some. She is unaware of what the plan to mitigate the issues is but thinks they plan to have a contractor investigate the mold/mildew.

Substantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20250108095457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: KIDDIE ACADEMY - P/S
FACILITY NUMBER: 483007933
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/10/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/10/2025
Section Cited
CCR
101239(e)(4)
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101239 (e)(4) Fixtures, Furniture...
All toilets, handwashing and bathing facilities shall be maintained in safe and sanitary operating condition..

This requirement was not met as evidenced by:

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Licensee to provide proof of having completed plumbing repairs, resulting in operable toilets, to CCLD by POC date.

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All staff toilets and Shark's classroom toilets are inoperable.
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Type B
02/10/2025
Section Cited
CCR
101223
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:...(2)To be accorded safe, healthful and comfortable accommodations

This requirement was not met as evidenced by:
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Licensee to provide proof of professional cleaning and mildew inspection having been conducted in areas of previous sewage spillage by POC date.
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Sewage and mildew odor caused by plumbing issues.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20250108095457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: KIDDIE ACADEMY - P/S
FACILITY NUMBER: 483007933
VISIT DATE: 01/10/2025
NARRATIVE
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Director Mel McMillen was interviewed at 9:20am when she arrived and stated that current plumbing issues began just before Christmas, and bathrooms in the Sharks room and staff bathrooms are inoperable as a result. Children use the hall bathroom (children's bathroom) and staff uses the deli next door. She stated that the owners are in touch with several plumbers and the holidays has delayed the repairs. She denied knowledge of mold/mildew.

Five staff were interviewed on 1/10/25 and all described sewage overflowing in the Sharks room the second week of November or thereabouts, and the subsequent plumbing work which has been disruptive and has not fixed the issues. All interviewed indicated that the plumbing problems have caused either a sewage or mildew/mold odor intermittently; strongest when the plumbers were actively working.

During today’s inspection, the facility was toured and facility roster obtained. LPA smelled a strong bleach/cleaner odor throughout the facility, observed one staff toilet was detached from the sewer pipe and inoperable, and that the Sharks' bathroom was inoperable.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3