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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483008402
Report Date: 06/07/2024
Date Signed: 06/07/2024 11:51:41 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2024 and conducted by Evaluator Elizabeth Friese
COMPLAINT CONTROL NUMBER: 13-CC-20240522143925
FACILITY NAME:MILLENNIUM CHILD DEVELOPMENT CETNER - S/AFACILITY NUMBER:
483008402
ADMINISTRATOR:LISA ERLANDSSON-WARDFACILITY TYPE:
840
ADDRESS:3442 BROWNS VALLEY RD, #100TELEPHONE:
(707) 452-0113
CITY:VACAVILLESTATE: CAZIP CODE:
95688
CAPACITY:45CENSUS: 16DATE:
06/07/2024
UNANNOUNCEDTIME BEGAN:
11:08 AM
MET WITH:Regina Hirang, Assistant DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff failed to prevent a child from hurting other children in care
INVESTIGATION FINDINGS:
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On 6/07/2024 at 11:10 am, LPA Elizabeth Friese conducted an unannounced complaint inspection for the purpose of delivering findings and met with Assistant Director Regina Hirang. It was alleged that staff did not prevent a child from hurting other children in care.
On 5/24/24, LPA interviewed Director Lisa Erlanddson-Ward. The Director stated that they did have a particular child in care (C5) that had been disruptive and “physical” at times, most seriously staff observed C5 hitting another child (C6) with a plastic bottle during a game, which was an accident. They iced the child’s injury and notified their parents. She stated that less serious incidents involving inappropriate language and taunting was observed with C5 approximately 3 times per week, and that her staff is great at responding by problem solving and working with children that may have difficult behaviors. They prefer not to disenroll children, particularly if their circumstances may be less than ideal. This philosophy matches with the curriculum documentation obtained by LPA Friese.
Unsubstantiated
Estimated Days of Completion: 30
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20240522143925
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: MILLENNIUM CHILD DEVELOPMENT CETNER - S/A
FACILITY NUMBER: 483008402
VISIT DATE: 06/07/2024
NARRATIVE
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LPA Friese conducted interviews with two staff (S1-S2) and 4 children (C1-C4) on 5/30/24. Both staff described the situations with C5 consistent with the Director’s statements. S1 stated that parents had been complaining, angry and reporting issues to staff about C5’s behaviors. S2 stated that the classroom is safe for all kids, some need extra supervision currently, and that they are “not quick to kick kids out”. S2 referred to the plastic bottle incident as an accident. C1-C4 all mentioned C5 when asked general questions about how they liked or didn’t like daycare. C1 teared up and said that C5 “yells and lies”. C2 likes daycare except for C6 who is “mean”, C3 stated that C6 was “kind of scary” and described an incident where C6 accidentally hurt another child (C7) when pretending to put handcuffs on him. C4 said sometimes things get “wild” and described the incident where C6 was hit in the head by C5 with the plastic bottle.

LPA Friese interviewed 3 parents (P1-P3) on 6/3/24 and 6/4/24. All parents interviewed reported that they had no concerns about safety or supervision of the children in care and stated that their children had never mentioned any unusual incidents. None reported unexplained or preventable injuries. P3 noted that he felt his child was being bullied recently, mentioned it to a teacher and the staff addressed it immediately and appropriately.
LPA Friese obtained and reviewed the Center’s curriculum goals, policies on dis-enrolling and difficult behaviors, as well as incident reports specific to C5.
Based on the information obtained by interview and record review, there were no unexplained or preventable injuries reported by staff or parents, therefore LPA Elizabeth Friese could not determine that staff did not prevent a child from injuring another child. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted with Assistant Director Regina HIrang, and appeal rights were provided.

The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2