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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483008714
Report Date: 07/12/2023
Date Signed: 07/12/2023 09:47:12 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2023 and conducted by Evaluator Elpidia Hernandez Torres
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20230505110134
FACILITY NAME:LITTLE ANGELS PRESCHOOLFACILITY NUMBER:
483008714
ADMINISTRATOR:LINDA MARGARET REIDFACILITY TYPE:
850
ADDRESS:1350 AMADOR STREETTELEPHONE:
(707) 652-5642
CITY:VALLEJOSTATE: CAZIP CODE:
94590
CAPACITY:12CENSUS: 4DATE:
07/12/2023
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Center Director Linda ReidTIME COMPLETED:
09:55 AM
ALLEGATION(S):
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Staff yell at day care children.
Staff speak inappropriately to day care children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Elpidia Hernandez Torres conducted an unannounced complaint investigation visit today and met with Licensee, Linda Reid (LS) to deliver the findings on the above allegations. LPA, Mel Augustin, previously met with LS on 05/10/23 to initiate the investigation by discussing the purpose of the visit, conducting interviews, requesting a facility roster of the children in care, and making observations. It was alleged that staff yell and speak inappropriately to daycare children, specifically that staff were rude to the children.

Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20230505110134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LITTLE ANGELS PRESCHOOL
FACILITY NUMBER: 483008714
VISIT DATE: 07/12/2023
NARRATIVE
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During the course of the investigation from 05/10/23 through 07/11/23, LPA Augustin conducted interviews with LS, staff (S1) and three children (C1-C3). One witness provided additional information and further interviews were conducted with three other adults (A1-A3). LS did not deny saying shut up to daycare children but also could not recall if or when she said it. LS did state that there was an increase in noise with the children lately, including one child with challenging behavior, which causes her to raise her voice and shout out to be quiet or “shush”. LS also has heard staff (S1) shout at the children. According to S1, when kids scream and are told not to use certain words, staff voices might get a little up and the building does echo so it could be louder than what is being said, but there are no rude words being used.

According to adult interviews (A1-A3) and the information provided, on multiple occasions, staff member(s) were heard yelling loudly and sternly to sit down and be quiet to children who were crying. A1 further stated that the staff member described as LS was heard screaming at the children to shut up, stop running, and stop moving and that recently, the screaming had been awful and nonstop for approximately 20 minutes until a parent entered the room. Statements from A2 and A3 further corroborated staff screaming at children while telling children what to do and yelling over the children who were also screaming. Statements also acknowledged the challenges staff were having with some children who didn’t listen or cursed at staff, and that staff seemed tired or just lost it. According to children’s statements (C1, C3) the teachers scream and yell at children when they’re bad and it makes them cry or sad.

Based on the investigation and information obtained, the preponderance of evidence standard has been met and therefore, the allegations are found to be substantiated. Citations are being issued for personal rights violations in accordance with the California Code of Regulations (CCR) 101223(a)(3) and 101223(a)(1), see attached LIC9099D. Citation for 101223(a)(3) is a repeat citation within a 12 month period resulting in a civil penalty of $250. An exit interview was conducted, and plan of correction reviewed with the Licensee. Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20230505110134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LITTLE ANGELS PRESCHOOL
FACILITY NUMBER: 483008714
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/12/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/02/2023
Section Cited
CCR
101223(a)(3)
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The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature…
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Licensee agrees to review provided resources and obtain personal rights training from an outside agency for all staff. Licensee also agrees to accept referral to CCL’s Technical Support Program (TSP) to focus on personal rights.
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This requirement is not met as evidenced by: based on interviews and information provided that confirmed staff have been heard yelling at children to sit down and shut up which poses a potential health, safety and/or personal rights risk to the children in care. A civil penalty of $250 is being issued for repeat violation in a 12 month period.
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LPA provided a four page article from "ChallangeingBehavior.org" and one page article"Creating Teaching Tools for Young Children with Challenging Behavior"
Licensee will email, mail or Fax certificate of completion of addtional training.
Type B
08/02/2023
Section Cited
CCR
101223(a)(1)
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The licensee shall ensure that each child is accorded the following personal rights: to be accorded dignity in his/her personal relationships with staff and other persons.
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Licensee agrees to review provided resources and obtain personal rights training from an outside agency for all staff. Licensee also agrees to accept referral to CCL’s Technical Support Program (TSP) to focus on personal rights.
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This requirement is not met as evidenced by: based on interviews and information provided that confirmed staff scream and yell at children to sit down and shut up which makes the children sad and cry. This poses a potential health, safety and/or personal rights risk to the children in care.
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LPA provided a four page article from "ChallangeingBehavior.org" and one page article"Creating Teaching Tools for Young Children with Challenging Behavior" Licensee will email, mail or Fax certificate of completion of addtional training.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3