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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483008988
Report Date: 01/30/2025
Date Signed: 01/30/2025 01:15:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2024 and conducted by Evaluator Selena Mariani
COMPLAINT CONTROL NUMBER: 01-CC-20241119164902
FACILITY NAME:BENTLEY, TRICIA FCCHFACILITY NUMBER:
483008988
ADMINISTRATOR:BENTLEY, TRICIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 373-6061
CITY:BENICIASTATE: CAZIP CODE:
94510
CAPACITY:14CENSUS: 8DATE:
01/30/2025
UNANNOUNCEDTIME BEGAN:
11:46 AM
MET WITH:Tricia BentleyTIME COMPLETED:
01:36 PM
ALLEGATION(S):
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Licensee did not ensure the safety of day care children around pets.
Licensee did not follow reporting requirements.

INVESTIGATION FINDINGS:
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An unannounced inspection was conducted today by Licensing Program Analyst (LPA), Selena Mariani, who met with Licensee, Tricia Bentley, to deliver the finding of the complaint investigation of the above allegations. LPA previously met with Licensee on 11/25/2024 to initiate the complaint investigation of allegations that Licensee did not ensure the safety of day care children around pets, specifically that, "Child 1 (C1) was bit in the face by their dog” and Licensee did not follow reporting requirements.

During the complaint investigation from 11/25/24 through 12/03/2024, LPA conducted interviews with Licensee (LS), Staff 1 (S1), three children (C2-C4), and Parent (P1), made observations, reviewed records, obtained photos and documents. LS admitted there was an incident between Oliver "Ollie", their dog, and C1 on September 19, 2024, but felt Ollie didn’t bite C1 and that it was more of a "leave me alone please" when Ollie’s canine tooth scratched C1’s face. LS stated she didn’t see the incident happen but heard Ollie growl outside right after lunch just before nap time.
Continue on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20241119164902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BENTLEY, TRICIA FCCH
FACILITY NUMBER: 483008988
VISIT DATE: 01/30/2025
NARRATIVE
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Continue from LIC9099
LS stated Ollie is bouncy, but not aggressive and since the incident, Ollie is not with the kids. LS admitted to not reporting the incident to the Department, due to C1’s parents felt comfortable to leave C1 at the facility through nap time.

Although S1’s statement was inconsistent with LS’s statement regarding where the incident occurred, S1 stated seeing a little bit of the incident and that Ollie was in the kitchen with the gate up when the incident happened. S1 stated LS and S1 told C1 multiple times to not grab the dog and to pet Ollie with gentle hands. S1 further stated that part of the dog policy is that the dog is usually behind the gate when the children are indoors or upstairs taking a nap. S1 stated, C1 had a little scratch on the nose, a little blood, and some tears. LS and S1 put the dog away in the garage, cleaned C1’s scratch and LS called the parents.

According to Child 3 (C3) statement, sometimes when running, Ollie thinks you’re playing and will sometimes bite at my arm or leg in a playful way. P1 stated C1 stayed through nap time because C1 was doing okay. P1 stated, it appears a top tooth of the dog scrapped right under the right eye and there was swelling on the chin. P1 assessed the injury, cleaned wounds, and sent pictures to C1’s doctor in which the injury did not require a doctor visit. P1 stated, I don’t think Ollie “full on” bit C1 but was as if he was saying “stop playing with me”.

Upon arrival to the facility on 11/25/24, LPA observed the dog, Ollie, in the kitchen behind a mesh gate with LS and two child care children that had just been dropped off. Ollie’s head can reach over the mesh gate into the day care on-limits living room area. Photograph’s of C1’s face from the incident were provided in which LPA observed a wound under C1’s right eye next to nose on the cheek. On C1’s cheek there was a red diagonal mark, a scratch with blood mark within a red mark above the diagonal mark. A red circle on skin below the slanted red mark, but above C1’s upper lip. The right side of C1’s upper lip had two diagonal parallel red marks on skin as well. Interview’s revealed Ollie did bite C1 on the right cheek under eye and upper lip with tooth breaking skin on C1’s cheek which did bleed a little. LPA was not provided permission to interview C1 due to the child being fixated on the incident again as C1 is finally no longer talking about the incident every day.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20241119164902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BENTLEY, TRICIA FCCH
FACILITY NUMBER: 483008988
VISIT DATE: 01/30/2025
NARRATIVE
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Continue from LIC9099-C
Based on the investigation, evidence shows that the licensee did not provide a safe environment to children in care resulting in a dog at the facility biting a child who sustained an injury and did not report incident to the Department. Therefore, the preponderance of the evidence standard has been met and the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D and due to the violation of personal rights resulting in the injury of a child, the licensee is being issued a Civil Penalty (CP) in the amount of $500 in accordance with Health and Safety Code 1568.0822(c). LPA reviewed and provided LS with a copy of this report and the Civil Penalty Assessment (LIC421IM) during the exit interview. The Notice of Site Visit shall be posted for 30 days. Appeal rights were provided.

LPA Selena Mariani informed Licensee Tricia Bentley that this report dated 01/30/25 document(s) one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Selena Mariani informed the Licensee Tricia Bentley to provide a copy of this licensing report dated 01/30/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20241119164902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BENTLEY, TRICIA FCCH
FACILITY NUMBER: 483008988
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/31/2025
Section Cited
CCR
102423(a)(2)
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Personal Rights: (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged ... These rights include ... : (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement is not met as evidenced by:

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Licensee reviewed 102423(a)(2), stated understanding and signed/dated a copy for department's facility file. Licesnee stated she will keep the dog inaccessable to children in care by putting dog in areas where the child care children are not.
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Based on the Licensee's admission, interviews, and photograph’s, a dog in the facility bit a child on the cheek resulting in injury. This poses an immediate health and safety risk to children in care. A civil penalty of $500 is being issued for violation of regulation resulting in an injury.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20241119164902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BENTLEY, TRICIA FCCH
FACILITY NUMBER: 483008988
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/31/2025
Section Cited
HSC
1597.467(b)(1)(C)
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Injury or acts of violence reporting requirements:
(b)(1) A report shall be made to the department by telephone or fax during the department's normal business hours before the close of the next working day following the occurrence during the operation of a family day care home of any of the following events: (C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child. This requirement is not met as evidenced by:
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Licensee reviewed HSC 1597.467(b)(1)(C), stated she understands the regulation, and signed/dated a copy of the regulation for the department's facility file.
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Based on interview, Licesnee did not comply with the section cited above by not reporting a previous incident which a dog bit a child to the department in a timely manner. This posses a potential health, safety and/or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5