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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483009976
Report Date: 04/11/2024
Date Signed: 04/11/2024 04:10:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2024 and conducted by Evaluator Glenn Ouye
COMPLAINT CONTROL NUMBER: 01-CC-20240307154904
FACILITY NAME:DOPP, ISABEL FCCHFACILITY NUMBER:
483009976
ADMINISTRATOR:DOPP, ISABELFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 948-9503
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:14CENSUS: DATE:
04/11/2024
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:TIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Licensee is operating over capacity.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Glenn Ouye arrived to continue the complaint investigation regarding the allegation that Licensee is operating over capacity. LPA Ouye met with licensee Isabel Dopp. The license issued to the licensee is a large family child care home. The capacity can be up to 14 chidren.

LPA Ouye interviewed multiple parents who indicated that they had not observer the facility to be operating over capacity.

There were 12 children present at the time of the visit. The licensee had two assistants with her providing care for the children. During the inspection several children were picked up in the middle of the day and left with their parent. At 1:30pm one assistant (S1 left to pick up her son from school to drop the child off at home. At approximately 2:15pm the licensee left to pick up children to drop them off at their home.
At this point the assistant S2 was left alone with 7 children and there was no child who was enrolled in school. The licensee was not aware that the staff ratio and capacity requirements for a large fcch revert to a small staff ratio and capacity requirements if there is one staff at the home. The licensee was over capacity by one child from 2:30pm to 3:15pm.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20240307154904
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: DOPP, ISABEL FCCH
FACILITY NUMBER: 483009976
VISIT DATE: 04/11/2024
NARRATIVE
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Based on the observation during the complaint investigation on April 11, 2024 between 2:30pm and 3:15pm the facility was operating with one staff supervising 7 children and none of the children were of school age. The preponderance of evidence that the licensee is operating over capacity has been met, therefore the above allegation is found to be substantiated.
California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D.

Appeal Rights were provided and exit interview conducted.

The Notice of Site Visit must be posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20240307154904
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: DOPP, ISABEL FCCH
FACILITY NUMBER: 483009976
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/11/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/18/2024
Section Cited
CCR
102416.5(e)
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Staffing Ratio and Capacity-If no assistant provider is present at a Large Family Child Care Home, then the licensee shall comply with the capacity requirements for a Small Family Child Care Home as specified in subsections (b)and (c)...at least one child is enrolled and attending kindergarten or elementary school and a second child is at least 6 years of age.
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Licensee will provide a written statement to the department that she agrees to perform all of the schedule pick up at the local school and have two staff remain at the facility to supervise the children.
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This requirement was not met based on observations on 4/11/24 at 2:30pm where 7 children present(none of the 7 children were attending elementary school or were at least 6 years of age) and were being supervised by one staff. This poses a potential health and safety risk to the children in care.
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Receipt of the plan of correction must be submitted by the POC date to clear the deficiency.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3