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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483009976
Report Date: 07/24/2024
Date Signed: 07/24/2024 01:54:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2024 and conducted by Evaluator Elpidia Hernandez Torres
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240425091735
FACILITY NAME:DOPP, ISABEL FCCHFACILITY NUMBER:
483009976
ADMINISTRATOR:DOPP, ISABELFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 948-9503
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:14CENSUS: 11DATE:
07/24/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Licensee Isabel DoppTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Licensee is not present in the home the required time while the day care is operating
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Elpidia Hernandez Torres conducted a subsequent complaint investigation visit with licensee for the purpose of delivering complaint investigation findings. It has been alleged Licensee is not present in the home the required time while the day care is operating. Specifically licensee leaves the home at 02:00PM and doesn’t get back to the daycare until late at night.

During the initial investigation an interview was conducted with the licensee, two staff (S1-S2), five guardians ( G1-G5) and four children (C1-C4) from 04/30/24-07/24/24. Licensee reported she is present at the day care the required amount of time every day. Licensee also reported she has one personal appointment typically once a month and she notifies the families when she leaves to that appointment letting the families know her assistants will be present in the home. Licensee also reported she does leave the house once in the morning for school drop offs, at 10:30AM and is back home by 11:15 AM and once in the afternoon to conduct school pick-ups at 01:30PM and is back home by 02:45PM.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20240425091735
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: DOPP, ISABEL FCCH
FACILITY NUMBER: 483009976
VISIT DATE: 07/24/2024
NARRATIVE
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Staff corroborated the statement, reporting the licensee is present in the home every day for the day care. S1 reported when the licensee is gone it is never for more than two hours, usually only one hour or so. S1 also reported there was an occasion where a guardian arrived to pick their child and licensee was in the kitchen where the guardian didn’t see her. There have also been instances where children are picked up early in the afternoon and licensee is out conducting pick ups so guardians won’t see her present in the day care. S2 reported licensee is typically gone for one hour, but never more than one hour and forty-five minutes, on days she has personal appointments.

Guardians’ interviews revealed the licensee conducts school drop offs and pick-ups during the school year, and is present in the home all day while their children are in her care during the summer, except when she has personal appointments or when she is closed which licensee notifies via bright wheel app. G1, G2, and G5 interviews revealed when they go pick up their children other staff will hand off their child, but they see licensee in the back ground with other children, or can hear her in the kitchen area with other children. G1 and G5 also reported licensee is present in the home because she sends out regular updates, and pictures of their children through the bright wheel app at random times through out the day. G3 and G4 reported licensee will send out a message via bright wheel when she has personal appointments, usually the message will say licensee is going to be leaving at 4 or 5 pm and which staff will be present at guardian pick up. Children interviews revealed licensee will leave the day care to go camping, but the day care is closed when she is gone. A few children reported licensee will take them to appointments but they get back to the day care before lunch.

Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation is Unsubstantiated. This report was reviewed and discussed with the licensee, she was provided with a copy of this CIR; and Appeal Rights. All licensing reports are public information and must be made available upon request for at least three years.

There were no Title 22 deficiencies cited during today’s inspection.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2