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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483010333
Report Date: 07/01/2024
Date Signed: 07/01/2024 01:31:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2024 and conducted by Evaluator Melchisedeck Augustin
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240404093158
FACILITY NAME:REED, SHARLEAN FCCHFACILITY NUMBER:
483010333
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 5DATE:
07/01/2024
UNANNOUNCEDTIME BEGAN:
12:25 PM
MET WITH:Sharlean Reed - LicenseeTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Licensee did not ensure that day care child was picked up from school in a timely manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Melchisedeck Augustin made an unannounced Complaint-Investigation visit and met with Licensee (LS), Sharlean Reed, for the purpose of delivering finding for the above allegation. LPA previously met with LS on 04/09/24 to initiate the investigation by discussing the purpose of the visit, conducting an interview with LS and staff, and requested a facility roster of the children in care. It is alleged that the Licensee did not ensure that day care child was picked up from school in a timely manner. The report noted LS was more than one hour late in picking up a child from school.


LPA interviewed LS, one child (C1), five adults (A1-A5), and five parents (P1-P5), starting on 04/08/24 through 06/14/24. The allegation was corroborated when LS confirmed she had existing agreements with some parent(s) to pick up children from multiple schools and LS described one month from the date of her interview, she had a miscommunication with a guardian about who was supposed to pick up a child (C2); and LS picked up C2 from school more than 30 minutes late. (Continue to LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20240404093158
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: REED, SHARLEAN FCCH
FACILITY NUMBER: 483010333
VISIT DATE: 07/01/2024
NARRATIVE
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LS further explained one month after the first instance, her staff (A5) arrived late to work resulting in LS picking C1 up from school past normal pickup time, and the school called LS to request pick up of C1. A5 confirmed LS left to pick up children from school after A5 arrived at work, which supports LS’s statement about C1 being picked up past normal pickup time.

A statement provided by C1 confirmed LS was late picking C1 up from school, and on some occasions when LS was tardy or forgot to pick C1 up, school personnel contacted C1’s guardian to request pick up. A1 reported on at least six occasions, the school called her to notify that her child was not picked up by LS. School personnel (A3 & A4) confirmed on multiple occasions, LS was more than one hour late picking C1 up from school, and according to A3-A4, since August 2023, LS was consistently late in picking C1 up from school and on most days, LS did not pick up C1 on time and was about one hour late. If LS was more than five minutes late, personnel had C1 sit and wait in the school office until picked up. A4 noted when LS was running late, the school called LS to remind her of the expectations of picking up on time.

P1 did not report any issues with LS picking up her child late from school, P3-P5 did not have any information that was relevant to the allegation, however; P2 said she had an agreement with LS to drop off and pick up her child (C3) at school; but sometimes LS was late picking up C3. Based on LPA’s investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations 102423, Title 22, Division 12 & Chapter 1, Article 06, is being cited on the attached LIC 9099D. This report was reviewed and discussed with the Licensee. Notice of Site Visit shall be posted for 30 days. Failure to comply with posting requirements shall result in a civil penalty of $100. Appeal Rights were provided.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2024 and conducted by Evaluator Melchisedeck Augustin
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240404093158

FACILITY NAME:REED, SHARLEAN FCCHFACILITY NUMBER:
483010333
ADMINISTRATOR:REED, SHARLEANFACILITY TYPE:
810
ADDRESS:342 PROMENADE CIRCLETELEPHONE:
(707) 880-6942
CITY:SUISUN CITYSTATE: CAZIP CODE:
94585
CAPACITY:5CENSUS: 5DATE:
07/01/2024
UNANNOUNCEDTIME BEGAN:
12:25 PM
MET WITH:Sharlean Reed - LicenseeTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Licensee did not ensure that day care child's responsible party had access to their child in a timely manner while in care.
Licensee yells at day care children in care.
Licensee does not provide a safe environment to children due to lack of supervision
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Melchisedeck Augustin made an unannounced Complaint-Investigation visit and met with Licensee (LS), Sharlean Reed, for the purpose of delivering findings for the above allegations. LPA previously met with LS on 04/09/24 to initiate the investigation by discussing the purpose of the visit, conducting an interview with LS and staff, requested a facility roster of the children in care; and made observations. It is alleged that the Licensee did not ensure that day care child's responsible party had access to their child in a timely manner while in care, Licensee yells at day care children in care, and Licensee does not provide a safe environment to children due to lack of supervision. The report noted during pickup times, LS took several minutes to answer the entry door after guardians knocked, LS yelled at the children in aggressive manner, and on many occasions; there was inadequate supervision resulting in a child climbing stacks of chairs.

LPA interviewed LS, one child (C1), five adults (A1-A5), and five parents (P1-P5), starting on 04/08/24 through 06/14/24. (Continue to LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20240404093158
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: REED, SHARLEAN FCCH
FACILITY NUMBER: 483010333
VISIT DATE: 07/01/2024
NARRATIVE
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Some children were not verbal, too young to interview, or did not qualify to be interviewed. LS denied all allegation claims and expressed the allegations were false. LS conveyed that sometimes she was not near the entry door and did not hear parent(s) knocking, and LS felt she answered the door as promptly as possible. According to LS, she did not yell or used inappropriate language around the children, and LS was always nice with the children. Furthermore, LS stated she never left child(ren) unattended in/outside the facility or in the vehicle.

C1 did not report any concern(s) and C1 confirmed LS never yelled at the children, LS never left the children unattended; C1 never saw accessible hazards at the facility; and C1 felt safe at the facility. A2 did not have any information that was relevant to the allegations, while A5 did not report concern(s) or matter(s) related to the allegations. P1 & P4-P5 reported they did not wait at the entry door for too long, it took LS between zero to ten minutes to answer the door, but some parents acknowledged sometimes they did not knock hard enough for LS to hear. Additionally, P1 & P4-P5 said they never saw or heard LS yell/shout or hit any child(ren); cleaning compounds were out of reach and inaccessible; they never saw children left unattended; and they felt there was adequate supervision at the facility. Although P1 & P4-P5 did not report any concerns, P2-P3 stated they waited too long for LS to answer the door and P2 stated she allegedly heard LS yell at the children in an aggressive and demeaning manner. Furthermore, P3 felt there was a lack of supervision at the facility because her child came home with unexplained marks/bruises.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. There were no violation(s) of California Code of Regulations, Title 22, Division 12 cited at this time. Appeal Rights were provided.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20240404093158
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: REED, SHARLEAN FCCH
FACILITY NUMBER: 483010333
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/01/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/12/2024
Section Cited
CCR
102423(a)(2)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following: To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
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Licensee stated she would submit a written statement detailing how she would comply with picking up children from school on time, and Licensee intends to submit her POC to the Department by 07/12/24 via mail, email or fax.
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This requirement was not met as evidenced by: Based on LS's statement confirming she picked up C1 & C2 late from school. This poses/posed a potential health, safety and/or personal rights risk to children in care.
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Email: melchisedeck.augustin@dss.ca.gov
Fax: 707-588-5099
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5