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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483010479
Report Date: 02/18/2025
Date Signed: 02/18/2025 02:06:27 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2024 and conducted by Evaluator Elpidia Hernandez Torres
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20241121135059
FACILITY NAME:ALL DAY FUN & PLAY CHILD DEVELOPMENT CENTERFACILITY NUMBER:
483010479
ADMINISTRATOR:DE LOVE, SHARISEFACILITY TYPE:
850
ADDRESS:1038 WASHINGTON STREETTELEPHONE:
(707) 759-2295
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:48CENSUS: 23DATE:
02/18/2025
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Assistant Center Director Janice (Jan) CraneTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Facility staff used high chair to restrain child(ren)
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Elpidia Hernandez Torres, conducted a subsequent complaint investigation inspection on 02/18/25 at 12:48PM for the purpose of delivering the findings regarding the above allegation. LPA previously met with assistant center director on 11/25/2024 to discuss the purpose of the visit and request personnel records, children roster, and copies of internal incident reports. It was alleged that facility staff used highchair to restrain child(ren).

During the course of the investigation, interviews were conducted with assistant center director, four staff, four children, and six guardians between 11/25/2024- 02/14/2025. On 11/25/24, assistant center director reported the center disciplines children by sending them to the ‘red chair’ to sit down. If they are having a hard time, they get the red chair and sit in the office with assistant center director. Assistant center director reported there was one child who was placed in a highchair as a last resort to prevent them from throwing chairs at other children. Assistant center director reported any staff would make the decision to place a child in a highchair if the child was getting violent towards other children. Staff corroborated red chairs are used for time out, and so are highchairs. Some staff reported children who are misbehaving and running around are put in highchairs instead of the red time out chair. Another staff corroborated the statement reporting, anyone could put a child in a highchair, and more than just one particular child was placed in the highchair for discipline at different times. Children were put in the highchair so they wouldn’t rebel. Staff reported other staff would also record children having a ‘fit’ and send it to the guardians.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20241121135059
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ALL DAY FUN & PLAY CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 483010479
VISIT DATE: 02/18/2025
NARRATIVE
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Some guardians reported they had seen the highchairs in use for feedings. Other guardians reported the highchairs were used during circle times and activity times, how ever they observed other children sitting on the floor during circle time and weren’t sure for how long or why some children were placed in the highchair. Some guardians reported highchairs were used as a form of discipline if the child wasn’t listening after being sent to the red chair, then they would be placed in the highchair. Children interviews corroborated time out is on the red chair, and some children reported if they aren’t listening then they get placed in then highchair.

LPA received documentation of children being sent to time out and placed in the highchair. There was one written document that described a child was sent to the red chair, wouldn’t sit still so was placed in the highchair where the child peed on themselves. LPA also reviewed evidence of staff recording children having a ‘fit’ while being told to go time out. The recording shows a child crying, flaying on the ground and other children walking by observing the child and staff interaction, while other children are in time out as well.

Based on interviews conducted and records reviewed the preponderance of evidence standard has been met and the above allegation is found to be substantiated. The California Code of Regulations, Title 22, Division 12 & Chapter 1, section 101223(a)(3) is being cited on attached LIC 9099D . This report was reviewed with the assistant center director and an exit interview was conducted. A copy was provided and Notice of Site Visit shall be posted for 30 days. Appeal Rights were provided.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20241121135059
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: ALL DAY FUN & PLAY CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 483010479
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/07/2025
Section Cited
CCR
102423(a)(4)
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102423(a)(4) Personal Rights… To be free from… unusual punishment,…, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature … This was not met as evidence by...
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Assistant Center director reported the center has worked together on how to respond to tantrums. The center is now working on removing the items the children may throw and let them go through the tantrum then speak to them. The highchairs are now stored in the office and brought out for each meal then stored away.
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...Based on interviews and evidence received staff were using a highchair as form of discipline when children were not staying still or listening while on the red chair. Staff were also recording children while on time out who were having a ‘fit’. This poses a health or safety risk to children in care.
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Assistant Center director, agreed to conduct a staff training, where all center staff watch a training video on how to support children with behavioral incidents at the center to understand the child’s personal rights. Assistant center agreed to send LPA via email, mail or fax a meeting’s minutes which shows what was discussed and who attended on or before, 03/07/2025
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2024 and conducted by Evaluator Elpidia Hernandez Torres
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20241121135059

FACILITY NAME:ALL DAY FUN & PLAY CHILD DEVELOPMENT CENTERFACILITY NUMBER:
483010479
ADMINISTRATOR:DE LOVE, SHARISEFACILITY TYPE:
850
ADDRESS:1038 WASHINGTON STREETTELEPHONE:
(707) 759-2295
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:48CENSUS: 23DATE:
02/18/2025
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Assistant Center DirectorTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Facility staff left child in soiled diapers
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Elpidia Hernandez Torres conducted a subsequent complaint investigation visit with assistant center director for the purpose of delivering complaint investigation findings. It has been alleged Facility staff left child in soiled diapers.

During the initial investigation an interview was conducted with assistant center director, four staff, four children, and six guardians between 11/25/2024- 02/14/2025. Assistant Center director reported the center potty trains children by taking them to the bathroom about every hour although most children are potty trained, staff change children as soon as they notice something happened. Assistant center director also reported there were at least two occasions when a child was on time out and they had soiled themselves just as their guardian arrived.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20241121135059
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ALL DAY FUN & PLAY CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 483010479
VISIT DATE: 02/18/2025
NARRATIVE
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Interviews with staff revealed, sometimes guardians would pick up children during nap time, and if the child is in a diaper or pull up, then there is a possibility the child has a dirty diaper since the staff would change the child when they woke up. One staff reported they would ask guardians if they wanted the child’s dirty diaper changed at pick up time, but the guardian declined. Staff also reported some children would not communicate when they had soiled diapers so its possible due to children not communicating those children had soiled diapers until a staff noticed. Some staff reported they would document on the Bright Wheel App when they changed children’s diapers, but it is possible not all staff were documenting the diaper changes. One staff reported, its possible a child could have been left in a dirty diaper if it was the end of the day and there was only one or two staff working.

All children interviewed, reported they potty in the bathroom. Some children reported they walk themselves to the bathroom, others reported the teachers take them to the bathroom, and they wash their hands afterwards. Most guardians interviewed reported their children are potty trained. Some guardians reported their children would wear a pull up or diaper at nap time. and if there is an accident they are notified via the Bright Wheel App.

Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation is Unsubstantiated. This report was reviewed and discussed with assistant center director, she was provided with a copy of this CIR; and Appeal Rights. All licensing reports are public information and must be made available upon request for at least three years.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5