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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483010480
Report Date: 11/14/2024
Date Signed: 11/14/2024 06:41:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2024 and conducted by Evaluator Elpidia Hernandez Torres
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240814095603
FACILITY NAME:BAYNORTH LEARNING CENTER - INFANTFACILITY NUMBER:
483010480
ADMINISTRATOR:JACQUELINE JACKSONFACILITY TYPE:
830
ADDRESS:2100 PENNSYLVANIA AVENUETELEPHONE:
(707) 720-5278
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:18CENSUS: 9DATE:
11/14/2024
UNANNOUNCEDTIME BEGAN:
10:57 AM
MET WITH:Center Director Sabrina Oldani TIME COMPLETED:
11:48 AM
ALLEGATION(S):
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Facility is operating out of ratio.
Unqualifed staff are providing care and supervision to children in care
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs), Elpidia Hernandez Torres, and Melinda Mohr conducted a subsequent complaint investigation inspection on 11/14/24 at 09:30AM for the purpose of delivering the findings regarding the above allegation. LPA previously met with facility representative on 08/20/2024 and 08/28/2024 to initiate the investigation and discuss the purpose of the visit, make observations, and request personnel records, children roster, and sign in/out sheets from 08/05-08/19. It was alleged that facility is operating out of ratio, and unqualified staff are providing care and supervision to children in care.

Upon LPAs arrival to the center on 11/14/24, LPAs toured the infant classroom. On or about 09:38 AM LPAs stepped into the classroom and observed two staff (S1,S5) alone with 9 infants. About 5 mins later center director entered the classroom and reported to LPAs another staff was in the restroom and would return to the classroom shortly.
Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20240814095603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BAYNORTH LEARNING CENTER - INFANT
FACILITY NUMBER: 483010480
VISIT DATE: 11/14/2024
NARRATIVE
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During the course of the investigation, interviews were conducted with 3 staff (S1-S3) and 5 guardians (G1-G5) between 08/20/24-11/05/24. Staff interviews claimed there are at least 5 to 7 infants present daily, being supervised by a lead teacher and an aide, however, interviews revealed that on at least one occasion staff was left alone with more than 4 infants and on another occasion one unqualified teacher, an aide, was left alone with three infants. There was a separate occasion where two unqualified teachers, aides, were left alone with 10 infants. One guardian (G1) reported there were two occasions when they arrived to drop off their infant, and there was only one staff in the classroom, and the guardian’s infant was the 5th infant present.

LPA reviewed evidence that showed on 08/05/24 there was one staff alone with 5 infants, and on 08/15/24 an aide, who had 0 early childhood education units, was left alone with at least 2 infants in the infant classroom. Facility records and interviews confirmed that S1 and S4, aides (with 0 Early child hood education units) and not qualified to be teachers were left alone to provide care and supervision over infants.

Based on interviews conducted, records reviewed, and observations made, the preponderance of evidence standard has been met and the above allegations are found to be substantiated. The California Code of Regulations, Title 22, Division 12 & Chapter 1, sections 101416.5(b) and 101416.2(b) are being cited on attached LIC 9099D . This report was reviewed with the center director and an exit interview was conducted. Notice of Site Visit shall be posted for 30 days. Appeal Rights were provided.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20240814095603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BAYNORTH LEARNING CENTER - INFANT
FACILITY NUMBER: 483010480
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/14/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/05/2024
Section Cited
CCR
101416.5(b)
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101416.5 Staff-Infant Ratio
(b) There shall be a ratio of one teacher for every four infants in attendance. This was not met as evidence by...
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Center Director reported the center is activly working on hiring more staff to stay with in ratio. Center director agreed to email, mail or fax staff schdule and infant sign in/ out to see on paper who was present on any
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based on interviews condcuted, one staff was observed providing care to 5, 6, or 7 infants at one time with one occasion, one aide was providing care to 3 infants. This poses a poetential health and safty risk to infants in care.
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given day.
Type B
12/05/2024
Section Cited
CCR
101416.2(b)
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101416.2 Infant Care Teacher Qualifications and Duties. Prior to employment, an infant care teacher shall have completed, with passing grades, at least three postsecondary semesters or equivalent quarter units in early childhood education or child development, and three postsecondary semester or equivalent quarter units related to the care of infants, at an accredited or approved college or university. This was not met as evidence by...
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Center director reported, she can provide the trasncripts of the staff that are assaigned the infant classroom and the schdule of when they are there. Center director agreed to email, mail or fax these items
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Based on interviews conducted and records reviewed aides were being used in the capcity of a teacher being left alone with infants. This poses a potential health and safety risk to infants in care.
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on or before 12/05/2024.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3