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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483010481
Report Date: 11/14/2024
Date Signed: 11/14/2024 06:40:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2024 and conducted by Evaluator Elpidia Hernandez Torres
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240814100446
FACILITY NAME:BAYNORTH LEARNING CENTER - PRESCHOOLFACILITY NUMBER:
483010481
ADMINISTRATOR:JACKSON, JACQUELINEFACILITY TYPE:
850
ADDRESS:2100 PENNSYLVANIA AVENUETELEPHONE:
(707) 720-5278
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:53CENSUS: 11DATE:
11/14/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Center Director Sabrina OldaniTIME COMPLETED:
10:57 AM
ALLEGATION(S):
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Facility is operating out of ratio.
Unqualifed staff are providing care and supervision to children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs), Elpidia Hernandez Torres, and Melinda Mohr conducted a subsequent complaint investigation inspection on 11/14/24 at 09:30AM for the purpose of delivering the findings regarding the above allegation. LPA previously met with facility representative on 08/20/2024 and 08/28/2024 to initiate the investigation and discuss the purpose of the visit, make observations and request personnel records, children roster, sign in/out sheets from 08/05-08/19. It was alleged that facility is operating out of ratio, and unqualified staff are providing care and supervision to children in care.

continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20240814100446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BAYNORTH LEARNING CENTER - PRESCHOOL
FACILITY NUMBER: 483010481
VISIT DATE: 11/14/2024
NARRATIVE
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During the course of the investigation, interviews were conducted with 7 staff ( S1-S7), 5 children (C1-C5), and 5 guardians ( G1-G5) between 08/20/24-11/05/24. According to some staff interviews, there is always at least two staff in the classroom at the same time supervising 14 or less children and that certain staff are aides and not qualified as teachers. Interviews further confirmed that on at least one occasion an unqualified teacher, an aide, S2 was left alone with 12 children and on a separate occasion, another staff was left alone with more than 12 children. Guardian interviews revealed there is rotating staff, so there may be different staff in the classroom at drop off in the morning than pick up in the evening. G4 confirmed that when lead teacher is not present, S7 is present in the classroom. Through interviews and record review it was confirmed that S7 is not qualified to be a teacher.

On 10/24/24 while LPA was present at the facility conducting interviews, two staff who have not completed 6 units of early childhood education were left alone supervising 14 children. On the same day, an unqualified teacher, an aide, was observed walking four children to and from the preschool classroom to the school age classroom. Facility records and interviews confirmed that S1, S2, S4, S7 were aides (staff without any early childhood education units), not qualified to be teachers or left alone with children.

Based interviews conducted, records reviewed, and observations made, the preponderance of evidence standard has been met and the above allegations are found to be substantiated. The California Code of Regulations, Title 22, Division 12 & Chapter 1, sections 101216.3(a) and 101216.1(b) are being cited on attached LIC 9099D . This report was reviewed with the center director and an exit interview was conducted. Notice of Site Visit shall be posted for 30 days. Appeal Rights were provided.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20240814100446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BAYNORTH LEARNING CENTER - PRESCHOOL
FACILITY NUMBER: 483010481
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/14/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/28/2024
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. . . This was net met as evidence by...
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Center director reported she will adjust the schedule of the staff to ensure there is another staff with the lead teacher so the lead teacher will not be out of ratio. Center director agreed to email mail or fax
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based on interviews on at least one occasion there was one staff left alone supervising more than 12 children this poses a health and safety risk to children in care.
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the schedule to show the staff present and the sign in/ out to show how many children were present and demonstrate the preschool is in compliance.
Type B
11/28/2024
Section Cited
CCR
101216.1(b)
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Teacher Qualifications and Duties Prior to employment, a teacher shall meet the requirements of (b)(1) or (b)(2)… (b)(1) A teacher shall have completed, with passing grades, at least six postsecondary semester… or (b)(2) A teacher shall meet the requirements of Health and Safety Code Section 1597.055. This was not met as evidence by...
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Center Director reported, the center is in the process of hiring more qualified staff, and again fixing the schedules to ensure the appropriate staff are present in the room. Center director agreed to provide transcripts (unofficial)
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Based on interviews and observations made, On at least two occasions Aides (Staff with 0 early child hood education units) were working in the capacity of a teacher supervising children alone. This poses a potential health and safety risk to children in care.
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as proof of staff qualifications to be in the classroom in the capacity of teacher and/ or aide. On or before…
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
LIC9099 (FAS) - (06/04)
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