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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 485407417
Report Date: 04/23/2025
Date Signed: 04/23/2025 12:24:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2025 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250205165044
FACILITY NAME:BERT & ERNIE'S PRESCHOOL (SA)FACILITY NUMBER:
485407417
ADMINISTRATOR:BAILEY, TERRIFACILITY TYPE:
840
ADDRESS:255 NORTH LINCOLN STREETTELEPHONE:
(707) 678-4440
CITY:DIXONSTATE: CAZIP CODE:
95620
CAPACITY:28CENSUS: 0DATE:
04/23/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Terri BaileyTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff did not provide a safe environment for day-care children.
INVESTIGATION FINDINGS:
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On 4/23/2025 at 10:15am, Licensing Program Analyst (LPA) Laura Chavez conducted an unannounced complaint inspection and met with Licensee Terri Bailey. It was alleged that staff did not provide a safe environment for day-care children, specifically, that a child in care continues to exhibit unsafe and aggressive behaviors towards children and staff, using profanity, and throwing chairs in the classroom.

Licensee Terri Bailey and Director Ashleigh Owens were interviewed on 2/11/2025 and denied the allegation and stated that plans have been put in place to provide a safe environment for daycare children in assisting a child who is going through a difficult time and acting out, exhibiting behavioral outbursts, and causing disruptions in the classroom.

Witness interviews conducted revealed that although plans have been put in place and staff intervene on a regular basis, the child’s behavioral outbursts continue causing children to feel insecure while in care.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20250205165044
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BERT & ERNIE'S PRESCHOOL (SA)
FACILITY NUMBER: 485407417
VISIT DATE: 04/23/2025
NARRATIVE
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Based on witness interviews, the preponderance of evidence standard has been met, therefore, the allegation is substantiated.

LPA Laura Chavez informed licensee Terri Bailey that this report, dated 4/23/2025, documents one Type A citation. Type A citation(s), which shall be posted for 30 consecutive days, as there is an immediate risk to the health, safety, or personal rights of children in care.

LPA Laura Chavez informed the licensee to provide a copy of this licensing report dated 4/23/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was conducted and the report was reviewed with the licensee Terri Bailey, a plan of correction was discussed. Appeal Rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.




SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2025 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250205165044

FACILITY NAME:BERT & ERNIE'S PRESCHOOL (SA)FACILITY NUMBER:
485407417
ADMINISTRATOR:BAILEY, TERRIFACILITY TYPE:
840
ADDRESS:255 NORTH LINCOLN STREETTELEPHONE:
(707) 678-4440
CITY:DIXONSTATE: CAZIP CODE:
95620
CAPACITY:28CENSUS: 0DATE:
04/23/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Terri BaileyTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff did not prevent a day-care child from hitting other children in care.

Staff restrained a child in care.

INVESTIGATION FINDINGS:
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On 4/23/2025 at 10:15am, Licensing Program Analyst (LPA) Laura Chavez conducted an unannounced complaint inspection and met with Licensee Terri Bailey. It was alleged that staff did not prevent a day-care child from hitting other children in care, and that staff restrained a child in care.

Licensee Terri Bailey and Director Ashleigh Owens were interviewed on 2/11/2025 and denied the allegations and stated additonal staffing over the teacher:child requirements are in place to assist in preventing children from hitting each other including constant visual supervision and separating them as needed. The licensee and director stated that safe techniques are used when needed to prevent a child from hurting themselves, children in care, or staff. Techniques used are gentle comfort holds, cradling a child, or leading a child away by their hand to assist in de-escalating a child's aggressive behavior.

On 2/22/2025, interviews were conducted with Child # 1, Child #2, Child #3, Child #4, and Child #5 between 3:27pm - 4:44pm denied the allegations and stated that staff prevent children from being hit by other children in care. Child #1 through Child #5 stated that staff do not restrain them while in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20250205165044
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BERT & ERNIE'S PRESCHOOL (SA)
FACILITY NUMBER: 485407417
VISIT DATE: 04/23/2025
NARRATIVE
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On 2/22/2025 and 3/20/2025, interviews were conducted with Staff #1, Staff #2, Staff #3, and Staff #4 between 3:05pm - 5:54pm denied the allegations and stated that children are constantly supervised to prevent children from hitting each other and separated if needed. Staff #1 through Staff #4 denied using any type of excessive force to restrain a child and stated that comfort holds, cradling a child, or leading a child away from a situation are methods used to assist in calming a child’s aggressive behavior.

On 3/20/2025, interviews were conducted with Parent #1, Parent #2, Parent #3, Parent #4, and Parent #5 between 1:47pm – 4:39pm stated they had no knowledge of staff allowing children to hit each other or staff using inappropriate restraints with children.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.

An exit interview was conducted, and the report was reviewed with the licensee Terri Bailey. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20250205165044
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BERT & ERNIE'S PRESCHOOL (SA)
FACILITY NUMBER: 485407417
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
04/24/2025
Section Cited
CCR
101223(a)(2)
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Personal Rights -The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:
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Licensee plans to appeal the deficiency. Licensee agrees to provide a written appeal to CCLD on or before 4/24/2025.
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Based on interviews, the licensee did not comply with the section cited above in which poses an immediate safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5