485407833-5-20-2022-13-CC-LLEI-CER3KK-20220524181916

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 485407833
Report Date: 05/20/2022
Date Signed: 05/20/2022 03:34:02 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2022 and conducted by Evaluator Melchisedeck Augustin

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20220224134500

FACILITY NAME:	LEARNING EXPERIENCE-PRESCHOOL, THE		FACILITY NUMBER:	485407833
ADMINISTRATOR:	OLDANI, SABRINA		FACILITY TYPE:	850
ADDRESS:	1959 PEABODY ROAD		TELEPHONE:	(707) 305-4336
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95688
CAPACITY:	120	CENSUS: 64	DATE:	05/20/2022
		UNANNOUNCED	TIME BEGAN:	11:15 AM
MET WITH:	Jennifer Hansen - Center Director		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not prevent child from hurting another child
Parent was not notified of an injury to their child
Staff kicked a child
Staff did not follow child's special diet

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA), Melchisedeck Augustin conducted an unannounced subsequent complaint-Investigation visit and met with Center Director, Jennifer Hansen (CD) to deliver the findings regarding the above allegations. LPA, Yang previously met with LS on 03/02/22 to initiate the investigation by discussing the purpose of the visit and obtaining a facility roster of the children currently in care. It was alleged the staff did not prevent a child from hurting another child and parent was not notified of an injury to their child. It was also alleged staff kicked a child (C1) and staff did not follow a child’s special diet when the facility provided food that the child does not/should not eat. The report further indicates that children were allowed to hit and scratch each other, and staff did not do enough to stop such behavior.

LPA Augustin interviewed LS, LS2, five staff (S1-S5), two adults (A1 & A2), and three parents (P1-P3) from 03/01/22 through 05/12/22. LS denied all claims made against the facility. According to LS, staff never allowed any child to consistently hurt or violate another child’s personal rights, and the facility utilized methods such as separation by placing children in different areas and provided additional supervision to prevent a child from hurting another child. (Continue to LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 13-CC-20220224134500

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LEARNING EXPERIENCE-PRESCHOOL, THE	FACILITY NUMBER: 485407833
	VISIT DATE: 05/20/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LS claimed the facility normally notified parents of injuries or incident(s) involving their child by notifying a parent(s) via telephone and providing a written incident report which staff were required to complete. LS claimed staff did not kick any child(ren) in care and if any staff violated a child’s personal rights, the facility would initiate disciplinary action(s) against the involved staff which may include notifying the appropriate authorities and possible termination of employment. In addition, LS was adamant about staff always checking the names of the children with allergies on the allergy list posted in the classroom(s); and staff never served children any foods they were allergic to.

Statements provided by staff, adults, and parents did not report any information to corroborate any of the allegations. Multiple staff and adults claimed they had not witnessed any child being consistently hurt by another child and parents confirmed their child’s personal rights had not been violated. There were reports of staff using verbal prompts, separation, redirection, modelled behavior(s), and encouraged the child(ren) to use his/her word to express among the methods as a tool to manage a child(ren) challenging behavior(s). The statements noted parents were notified of incident(s) involving their child(ren) by methods of telephone or written report, and interviews did not corroborate claims about staff kicking a child or staff not following a child’s special diet. The facility did however submit an incident report on 03/02/22 which did report C1 was on the playground in close proximity to a staff who turned around and accidentally ran into C1 which resulted in C1 falling over on 01/17/22.

Based on this investigation, there is not enough evidence to support claims about staff not preventing a child from hurting another child (C1) or a parent was not notified of an injury to their child, as well as staff kicked a child and/or staff did not follow a child’s special diet; and therefore the allegations are unsubstantiated. Exit interview conducted and report was reviewed with the Center Director, Jennifer Hansen. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. There were no California Code of Regulations, Title 22, Division 12, Chapter 1, Article 6 violations cited during today’s visit. Appeal Rights were provided.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 4