<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 485407833
Report Date: 06/01/2023
Date Signed: 06/01/2023 05:23:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/01/2023 and conducted by Evaluator Melchisedeck Augustin
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20230301192617
FACILITY NAME:LEARNING EXPERIENCE-PRESCHOOL, THEFACILITY NUMBER:
485407833
ADMINISTRATOR:JENNIFER HANSENFACILITY TYPE:
850
ADDRESS:1959 PEABODY ROADTELEPHONE:
(707) 305-4336
CITY:VACAVILLESTATE: CAZIP CODE:
95687
CAPACITY:120CENSUS: 77DATE:
06/01/2023
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Biane Isbeih - Center DirectorTIME COMPLETED:
05:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating out of ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), Melchisedeck Augustin made a subsequent complaint-investigation visit and met with Center Director, Biane Isbeih (CD) for the purpose of delivering finding for the above allegation. LPA previously met with Licensee, Jia Yuan Lou (LS) on 03/08/23 to initiate the investigation by discussing the purpose of the visit, conducting interviews with LS and staff, making observations; and requested a facility roster of the children currently in care. It is alleged that the facility is operating out of ratio.

LPA interviewed LS, CD and seven staff (S1-S7), and five parents (P1-P5) from 03/08/23 through 06/01/23. LS denied claims about the facility operating out of ratio and stated to her knowledge, none of the classrooms operated with more than 12 children. According to LS, eighty or ninety percent of the staff received training on ratio requirement in October 2022 and that management was familiar with ratio requirements who reminded staff of the ratio requirements, specifically that each classroom either should contain two fully qualified teachers (FQT) or one FQT and an Aide. (Continue to LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20230301192617
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LEARNING EXPERIENCE-PRESCHOOL, THE
FACILITY NUMBER: 485407833
VISIT DATE: 06/01/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LS claimed if a staff called off, she rotated staff, and if management or staff at the front desk were aware of lack of staffing in a class, another staff would be sent to that class or CD would step in to provide relieve to the classroom that was out of ratio.

Statements provided by staff (S1, S2, S5, S6 & S7) and two parents (P1 & P5) reported they witnessed a classroom operate out of ratio. S1 reported that in the morning, there were a lot more children than staff, and on multiple occasions, S1 was left alone to supervise 15 children. Also, on a handful of occasions, S1 saw more than 12 children in care with only one staff, and it took between 15-30 minutes for relief to arrive. S2 and S5 felt there was a lack of staffing at the facility and S5, S6, S7, P1 and P5 were either left alone with or witnessed more than 12 children in care with only one staff. Furthermore, it was noted that S5, S6, S7 stated they were left alone respectively with 14 and 15 to 16 children in Preschool 2A classroom; while P1 recalled seeing between 10 through 15 children in care with one staff and P5 saw the facility operating out ratio on at least eight occasions. This is sufficient evidence to support claims regarding the facility operating out of ratio and to show the facility did not comply with requirements of Teacher-Child ratio of California Code of Regulations (CCR) 101216.3(a).

Based on LPA’s investigation of this complaint, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 are being cited on the attached LIC 9099D. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. California Code of Regulations, Title 22, Division 12 & Chapter 01, Article 06, are being cited on the attached LIC 9099D. Appeal Rights were provided.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20230301192617
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LEARNING EXPERIENCE-PRESCHOOL, THE
FACILITY NUMBER: 485407833
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/01/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/09/2023
Section Cited
CCR
101216.3(a)
1
2
3
4
5
6
7
There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.

This requirement is not met as evidenced by: Based on statements provided by S1, S2, S5, S6 & S7, P1 and P5 which confirmed they
1
2
3
4
5
6
7
Center Director stated she would have a conversation with the Licensee to come up with a written plan to ensure compliance with the ratio requirements. CD intends to submit her written statement by 06/09/23 via mail, email or fax.
8
9
10
11
12
13
14
witnessed a classroom operate out of ratio. This poses/posed a potential health, safety and/or personal rights risk to the children in care.
8
9
10
11
12
13
14
Fax: 707-588-5099
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3