485407833-11-8-2023-01-CC-LLEI-CXF4A3-20231109175517

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 485407833
Report Date: 11/08/2023
Date Signed: 11/08/2023 01:30:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2023 and conducted by Evaluator Melchisedeck Augustin

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20230815102434

FACILITY NAME:	LEARNING EXPERIENCE VACAVILLE-P/S, THE		FACILITY NUMBER:	485407833
ADMINISTRATOR:	BIANE ISBEIH		FACILITY TYPE:	850
ADDRESS:	1959 PEABODY ROAD		TELEPHONE:	(707) 305-4336
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95687
CAPACITY:	135	CENSUS: 78	DATE:	11/08/2023
		UNANNOUNCED	TIME BEGAN:	08:10 AM
MET WITH:	Biane Isbeih - Center Director		TIME COMPLETED:	09:00 AM

ALLEGATION(S):

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Staff do not meet child's toileting needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Melchisedeck Augustin made an unannounced complaint-investigation visit and met with Center Director (CD), Biane Isbeih, for the purpose of delivering finding for the above allegation. LPA previously met with CD on 08/25/23 to initiate the investigation by discussing the purpose of the visit, conducting an interview with CD and staff; and requested a facility roster of the children in care. It is alleged that staff do not meet a child’s toileting needs. The report noted staff did not wipe a child’s (C1) bottom after C1 used the toilet, resulting in the child being left in soiled undergarment that contained dried and flaky feces.

LPA interviewed CD, four staff (S1-S4), one adult (A1), and seven parents (P1-P7), starting on 08/24/23 through 11/06/23. CD denied claims about staff intentionally leaving C1 in soiled undergarment that contained feces, and stated she was misinformed on the topic of toileting and was under the impression that staff were not allowed to enter the bathroom to wipe a child, however; the Department provided her with information to clarify the matter. According to CD, although she was misinformed, the facility staff still complied and completed their duties based on the information they received at that time. (Continue to LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:	DATE: 11/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20230815102434

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LEARNING EXPERIENCE VACAVILLE-P/S, THE	FACILITY NUMBER: 485407833
	VISIT DATE: 11/08/2023

NARRATIVE

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CD described that one day in August 2023, S2 was alone in Preschool 1A classroom with 11 or 12 children, C1 had to use the bathroom, S2 stood by bathroom door to ensure supervision of the classroom including C1 in the bathroom; and S2 verbally guided C1 on how to wipe after toileting. CD felt staff had enough experience to determine when a child’s diaper or undergarment needed to be changed; and planned to conduct an activity with balloons to show children how to wipe.

Statements provided by S1-S4 and A1 did not report concerns related to staff refusing or intentionally not meeting child(ren)’s toilet needs, however; some staff felt there were misinformed, and there was mis-communication among staff and facility management which resulted in misunderstanding on staff’s permissibility to wipe a child in the bathroom. S1 stated one and half week before her interview, S2 did not enter the bathroom to wipe C1 because S2 did not know if she was allowed to wipe a child, while A1 reported another child was left in a soiled diaper in June or July 2023, due to mis-communication between staff. Statements provided by P2-P7 did not report recent or prior incidents and parents stated when they dropped off, they noticed staff tending to the children’s needs, their child(ren) never disclosed any concerns to them; and they did not have any concerns related to toileting issues. The facility was misinformed but since then CD confirmed she understood it was the staff’s responsibility to ensure the needs of the children, including toileting, were met.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that staff intentionally left C1 in soiled undergarment, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. There was no violation of the California Code of Regulations, Title 22; Division 12, cited during today's visit. Appeal Rights were provided.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:	DATE: 11/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2023

LIC9099 (FAS) - (06/04)

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