485407942-1-6-2025-01-CC-LLEI-DCR3KL-20250108171917

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 485407942
Report Date: 01/06/2025
Date Signed: 01/06/2025 11:21:05 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2024 and conducted by Evaluator Elpidia Hernandez Torres

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20241009150419

FACILITY NAME:	ABOVE & BEYOND PRESCHOOL		FACILITY NUMBER:	485407942
ADMINISTRATOR:	ROWLAND, PAULA		FACILITY TYPE:	850
ADDRESS:	126 PEABODY ROAD		TELEPHONE:	(707) 386-3171
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95687
CAPACITY:	27	CENSUS: 0	DATE:	01/06/2025
		UNANNOUNCED	TIME BEGAN:	10:55 AM
MET WITH:	Paula Rowland		TIME COMPLETED:	11:25 AM

ALLEGATION(S):

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Staff inappropriately discipline daycare children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Elpidia Hernandez Torres, made an unannounced visit and met with Facility Representative, Paula Rowland(CD), for the purpose of delivering findings for the above allegation. LPA, Melchisedeck Augustin, previously met with CD on 10/16/24 to initiate the investigation by discussing the purpose of the visit, interviewing CD, staff, and children, and obtaining facility records. It is alleged that staff inappropriately disciplined a daycare child by targeting and treating the child differently resulting in the child crying and being either ignored or put in a chair. It is uncertain as to how long the child was put in the chair.

During the course of the investigation, LPA, Augustin interviewed CD, three staff (S1-S3), six children (C1-C6), and five parents (P1-P5) from 10/16/24 through 12/10/24. Some children were not verbal, too young to interview, did not qualify, or were unavailable to be interviewed. (Continue to LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20241009150419

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: ABOVE & BEYOND PRESCHOOL	FACILITY NUMBER: 485407942
	VISIT DATE: 01/06/2025

NARRATIVE

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According to the CD, the facility’s discipline policy as outlined in the Parent Handbook is to redirect, praise, correct, and ask the child if they knew of a better choice to make. If the same behavior occurred, the child would be placed in time out for three to four minutes, but the child would never be left alone. CD denied that any staff ever singled out any child and that the discipline policy was applied equally to all children. CD further claimed that they really did not have any children with behavioral problems but would talk to parents about discipline if necessary.

Other staff (S1-S3) reiterated the various steps of the facility’s discipline policy and talked of explaining the situation to the child and trying to redirect or calm them down. If a child continued to cry or repeat the behavior, they may be put in time out or take a walk to calm them. All denied the allegation stating no child is singled out or discriminated against and the discipline policy is applied similarly. S3 stated that children are not singled out in a mean or degrading way whereas S1 stated some children were given a lot more chances if they were in trouble. S2 stated that there were not a lot of disciplinary issues and attributed it to a more structured environment.

Parent and children’s interviews did not reveal any concerns with the facility. Parents did not observe any inappropriate discipline or red flags and were aware of the discipline policy in the Parent Handbook. P2 did state that staff were gentle but firm and P5 conveyed a time when the whole class missed recess due to the children not listening. P4 further related a time when they were notified of their child crying for 10 straight minutes but that they catered to the child and there was no inappropriate discipline. Children stated that they liked the facility, felt safe, and that no teacher was mean or yelled except C2 stated teachers would yell at them if they got in trouble. They were also aware of children being put on time out when in trouble.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview was conducted with Paula Rowland. There were no violations of the California Code of Regulations, Title 22; Division 12 & Chapter 1, cited at this time. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in a $100 civil penalty. Appeal Rights were provided.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2025

LIC9099 (FAS) - (06/04)

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