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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486801837
Report Date: 05/12/2025
Date Signed: 05/12/2025 11:00:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2025 and conducted by Evaluator Ali Deniz
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20250324104134
FACILITY NAME:PARADISE VALLEY RESIDENTIAL CARE HOMEFACILITY NUMBER:
486801837
ADMINISTRATOR:GADIA, EDWARDFACILITY TYPE:
740
ADDRESS:524 AMERICANO WAYTELEPHONE:
(707) 344-4744
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:6CENSUS: 6DATE:
05/12/2025
UNANNOUNCEDTIME BEGAN:
10:43 AM
MET WITH:Licensee, Edward GadiaTIME COMPLETED:
10:59 AM
ALLEGATION(S):
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Facility staff are not keeping the facility at a comfortable temperature for clients
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPAs) Deniz and Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Licensee, Edward Gadia.

The Department received an anonymous complaint allegation of facility staff are not keeping the facility at a comfortable temperature for clients. Per anonymous complainant, facility heater is not working during winter resulting in residents to suffer. On 3/27/25 and 4/1/2025, LPA conducted visits to the facility made observations, reviewed records and conducted interviews with staff and residents. During tour of the facility, LPA made observations noticing that temperature of 70 degrees Fahrenheit as required per regulation. Based on interviews conducted with Licensee it was confirmed that the facility heater broke down on 2/25/25 and Licensee contacted immediately a contractor to fix the furnace. Although, Licensee was provided with two options to repair or replace it and Licensee choose to replace the system. During the time of replacing the system, the Licensee provided residents with space heaters that were observed by LPA during tour of the facility on 3/27/25.
Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Ali Deniz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20250324104134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: PARADISE VALLEY RESIDENTIAL CARE HOME
FACILITY NUMBER: 486801837
VISIT DATE: 05/12/2025
NARRATIVE
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Continued from LIC9099...

LPA also conducted interviews with staff that corroborated Licensee’s statement, and residents were unable to confirm or disregard allegation, because they did not recall if they were feeling cold at any prior date. Based on records review, on 3/30/24, Licensee provided LPA with a receipt as a proof of service dated 2/25/25 with job description detailing the following: "Contractor will furnish all labor, materials, equipment, supervision and contract administration to complete in a good and workmanlike manner the purchase and installation of Split System Straight A/C, full system to home of customer located at 524 Americano Way Fairfield, Ca as described more fully below". Payment date 3/14/25 reflected the job completion. A finding that the complaint allegation occurs of facility staff are not keeping the facility at a comfortable temperature for clients is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Ali Deniz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2