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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486803806
Report Date: 04/29/2025
Date Signed: 04/29/2025 02:05:29 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Shannan Hansen
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20250319094235
FACILITY NAME:VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THEFACILITY NUMBER:
486803806
ADMINISTRATOR:WHINERY,MORGANFACILITY TYPE:
740
ADDRESS:3350 CHERRY HILLS COURTTELEPHONE:
(707) 425-3588
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:250CENSUS: 162DATE:
04/29/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Morgan Whinery, AdministratorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff did not respond in writing to the concerns of Resident Council in required time frame
Staff did not post Resident Council meeting in central location
INVESTIGATION FINDINGS:
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Licensing Program Analyst's (LPA's) Hansen & Deniz arrived unannounced for the purpose of delivering findings on the above complaint allegations. LPA's met with Administrator, Morgan Whinery.

Staff did not respond in writing to the concerns of Resident Council in required time frame – Complainant alleges the Executive Director is required to respond to the concerns of the Resident Council in writing within 14 days of receiving them, the Executive Director (ED) had not responded in writing. During this investigation LPA conducted 2 unannounced facility visits (3/25/2025 & 4/15/2025) and conducted interviews with staff and residents who indicated The Resident Council meeting questions/concerns are responded to one week (7 days) later, at the Town Hall meeting which is presided over by the ED. R1 stated, in an appropriate time frame and the ED gives the responses in writing prior to the Town Hall meeting, the ED always answers the questions . The questions from the council meeting are in black and the ED responses are in red beneath them.
Continue on LIC9099-C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Shannan Hansen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 21-AS-20250319094235
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE
FACILITY NUMBER: 486803806
VISIT DATE: 04/29/2025
NARRATIVE
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Continued from LIC9099:

On 3/25/2025 LPA obtained 3/25/2025 Town Hall meeting document showing ED responses to Resident Council meeting minutes in red below the black questions from the Town Hall meetings. The ED prints 35 copies and hands them out at the Town Hall meeting. There was not sufficient information obtained to support a violation occurred. This agency has investigated the complaint alleging Staff did not respond in writing to the concerns of Resident Council in required time frame. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Staff did not post Resident Council meeting in central location – Complainant alleges facility did not post meeting information in a central location, the only place the meeting notification was posted was on the door of the Theater room. On 3/25/2025 LPA conducted the first of 2 unannounced facility visits and observed 6 different locations with Town Hall meeting (which is changed out routinely with Resident Council meetings) posted (see LIC 812 pics). Interviews conducted with ED and R1 informed meetings are posted two weeks prior to the Resident Council meeting in the Lobby, the elevator’s, on bulletin boards (2), at the bistro & dining room, by the mail room, in Newsletters, & calendars in each resident mailbox at the beginning of the month. They get taken down the day after and townhall meeting flyers or Spring flyers go up. On 4/15/2025 at LPA’s second unannounced visit to the facility observed multiple locations Resident Council meeting notices were posted (see LIC812 pics). There was not sufficient information obtained to support a violation occurred from investigation conducted as at all unannounced visits multiple postings were observed and documented. Therefore, allegation Staff did not post Resident council meeting in central location is UNFOUNDED. We have found that the complaint allegation was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Shannan Hansen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Shannan Hansen
COMPLAINT CONTROL NUMBER: 21-AS-20250319094235

FACILITY NAME:VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THEFACILITY NUMBER:
486803806
ADMINISTRATOR:WHINERY,MORGANFACILITY TYPE:
740
ADDRESS:3350 CHERRY HILLS COURTTELEPHONE:
(707) 425-3588
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:250CENSUS: DATE:
04/29/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:TIME COMPLETED:
02:15 PM
ALLEGATION(S):
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There is no staff liaison to assist Resident Council
INVESTIGATION FINDINGS:
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Licensing Program Analyst's (LPA's) Hansen & Deniz arrived unannounced for the purpose of delivering findings on the above complaint allegations. LPA's met with Morgan Whinery, Administrator.

There is no staff Liaison to assist with resident council- Complainant alleges there is no staff liaison otherwise they would have known the president wasn't there at one of the meetings and would have gone to get them. LPA’s follow up interview with Complainant indicated 3-4 staff showed up at the meeting and then went to alert the president of the meeting. Apparently, they were watching TV and just got lost in time. The complainant was asked if Complainant knew of any residents denied assistance in attending resident council meetings; Not that I know of. LPA’s interviews with ED and R1 revealed the ED is the staff liaison to the resident council. The president of the resident council meeting indicated have never needed to call the ED for the council meeting.
Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Shannan Hansen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 21-AS-20250319094235
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE
FACILITY NUMBER: 486803806
VISIT DATE: 04/29/2025
NARRATIVE
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Continued from LIC9099-A:

The ED informed The Resident Counsel President will invite me every couple of months to the meetings, when they feel it is needed, this is an open invitation, but they will let me know. The ED feels the meetings should have some private time without the ED there, but the ED is always available. Per LPA interview the President knows they can walk down to the office and get the ED or text to come, which has happened before. Former complaint addressed this issue in 21-AS-20241204123831 finding-Unsubstantiated. There was not sufficient information obtained to support a violation occurred. Therefore, the allegation There is no staff liaison to assist with resident council is UNSUBSTANTIATED.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations/complaint is UNSUBSTANTIATED.
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Shannan Hansen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4