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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486803806
Report Date: 06/27/2025
Date Signed: 06/27/2025 02:15:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2025 and conducted by Evaluator Ali Deniz
COMPLAINT CONTROL NUMBER: 21-AS-20250501122313
FACILITY NAME:VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THEFACILITY NUMBER:
486803806
ADMINISTRATOR:WHINERY,MORGANFACILITY TYPE:
740
ADDRESS:3350 CHERRY HILLS COURTTELEPHONE:
(707) 425-3588
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:250CENSUS: 161DATE:
06/27/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Administrator Morgan WhineryTIME COMPLETED:
11:06 AM
ALLEGATION(S):
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Staff unlawfully evicted a resident
Staff is retaliating against a resident
INVESTIGATION FINDINGS:
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On 6/27/2025, Licnesing Program Analyst (LPA) Ali Deniz arrived unannounced to deliver complaint investigation findings regarding the above alligations and met with Morgan Whinery, Administrator.

During the course of the investigation, documents reviewed and unannounced site visits made to facility. Complaint alleges that the facility has unlawfully evicted a resident as a retaliation. The following determinations are made: Per review of Special Incident Reports provided to the department from January 2023 to May 2025, thirty-four incidents were documented of resident altercations with other residents or staff. Of the thirty-four incidents, twenty-three residents were identified. Three of twenty-three resident had more than three altercations from 2023 to 2025. CCL staff questioned Administrator about the three residents. Per Administrator, R1 had medication changes and has not had any altercations in multiple months. Per CCL staff review of Special Incident Reports, R1 has not had an altercation since December 2024.

Contunied on LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Ali Deniz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20250501122313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE
FACILITY NUMBER: 486803806
VISIT DATE: 06/27/2025
NARRATIVE
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Continued from LIC9099...

Prior to January 2025, R1 had nine altercations with other residents. Resident, R2 has had nine documented altercations with other residents and continues to have aggressive behavior despite medication changes. Per conversation with Administrator, facility is seeking other options, which may include filing for eviction due to aggressive behaviors. Resident, R3 has had thirteen documented altercations with other residents and has been provided an eviction due to aggressive behavior. Eviction notice for R3 identifies seventeen incidents as reasons for the eviction. Items include aggressions towards staff, residents, property destruction, yelling and threatening to kill people. As reported by Administrator, in all instances the facility has attempted interventions including but not limited to increased supervision, medication changes, consult with residents' physicians and communication with families/responsible parties via care conference.


Based on interviews and documentation, the allegations that the facility unlawfully evicting resident and staff retaliating against a resident are unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Ali Deniz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2