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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486803806
Report Date: 06/27/2025
Date Signed: 06/27/2025 02:15:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2025 and conducted by Evaluator Ali Deniz
COMPLAINT CONTROL NUMBER: 21-AS-20250303122510
FACILITY NAME:VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THEFACILITY NUMBER:
486803806
ADMINISTRATOR:WHINERY,MORGANFACILITY TYPE:
740
ADDRESS:3350 CHERRY HILLS COURTTELEPHONE:
(707) 425-3588
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:250CENSUS: 161DATE:
06/27/2025
UNANNOUNCEDTIME BEGAN:
11:08 AM
MET WITH:Administrator Morgan WhineryTIME COMPLETED:
01:09 PM
ALLEGATION(S):
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Staff do not ensure that residents are able to come and go from the facility freely
Staff are limiting residents visits
INVESTIGATION FINDINGS:
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On 6/27/2025, Licensing Program Analyst (LPA) Ali Deniz and Licensing Program Manager (LPM) Victoria Bertozzi arrived unannounced to deliver complaint investigation findings regarding the above alligations and met with Morgan Whinery, Administrator.

Staff do not ensure that residents are able to come and go from the facility freely, Staff are limiting residents visits – Complaint alleges that facility is locking the front doors to the facility at 5:30pm which restricts residents’ freedom of movement and is a barrier for family members and friends to visit adding that the facility does not provide prompt attention when someone calls on the phone to be let in. Per interview with Administrator, the facility started locking the doors earlier at the request of some residents who were concerned about safety. The sign on the front door indicates that the doors will close at 5:30pm and instructs visitors to call the “After Hours Phone” for entrance and assistance.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Ali Deniz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20250303122510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE
FACILITY NUMBER: 486803806
VISIT DATE: 06/27/2025
NARRATIVE
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Continued from LIC9099

Per interviews, some residents have waited 5-6 minutes to be let into the building after hours and it was reported that sometimes the call goes to voicemail. Review of the minutes from the March 2025 Family Council shows that this situation has been discussed. Interviews with two family members and six residents revealed that of of the individuals who return to the building after 5:30pm, there are no known issues. One resident who was identified as frequently coming in and out of the building is provided a key. Two of six resident indicated they have visitors after 5:30pm but those visitors have not stated they have had difficulty accessing the building. Interview with Administrator revealed that they have not received any complaints about the doors being closed at 5:30 for multiple months and provided a copy of the most recent Resident Council Meeting.

Although the allegations Staff do not ensure that residents are able to come and go from the facility freely and Staff are limiting residents visits may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated.

No deficiencies cited.
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Ali Deniz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2