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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486803806
Report Date: 06/27/2025
Date Signed: 06/27/2025 02:13:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2025 and conducted by Evaluator Ali Deniz
COMPLAINT CONTROL NUMBER: 21-AS-20250502105056
FACILITY NAME:VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THEFACILITY NUMBER:
486803806
ADMINISTRATOR:WHINERY,MORGANFACILITY TYPE:
740
ADDRESS:3350 CHERRY HILLS COURTTELEPHONE:
(707) 425-3588
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:250CENSUS: 161DATE:
06/27/2025
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Administrator, Morgan WhineryTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility staff are not properly assessing resident(s) in care.
Facility staff are not providing adequate food service to residents in care.
INVESTIGATION FINDINGS:
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On 6/27/2025, Licensing Program Analyst (LPA) Ali Deniz and Licensing Program Manager (LPM) Victoria Bertozzi arrived unannounced to deliver complaint investigation findings regarding the above alligations and met with Morgan Whinery, Administrator.

Facility staff are not properly assessing resident(s) in care – Complaint alleges that resident, R1 received a letter from the facility indicating that their rent would change in July 2025. R1 questioned staff about the reason for the rent increase and was informed that it was due to their level of care. Complaint indicated that R1’s current level is 0 but had been raised to a Level 2 adding that they were never assessed or consulted by any doctor or staff member at the facility. Per interview with Administrator, the facility had a rate structure change in October, 2024 that removed Level 0 so the first level is Level 1. This change added $150 to each resident who was at a Level 0. To offset the additional money, the facility reduced the room and board rate for resident, R1 in December 2024. Per Administrator, R1 has not any increases due to care.

Continued on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Ali Deniz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20250502105056
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE
FACILITY NUMBER: 486803806
VISIT DATE: 06/27/2025
NARRATIVE
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Continued from LIC9099

Facility staff are not providing adequate food service to residents in care – Complaint alleges that the quality of food served at the facility has declined indicating that recently for dinner teriyaki chicken was served, but there was no teriyaki sauce on it. Discussion with Administrator indicated that a resident who was on a low sugar diet would not be provided a sauce with sugar but they would be offered an alternative. Four of four residents interviewed indicated no issues with food service.

Based upon record review and interviews, we have found that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations/complaint is UNSUBSTANTIATED.

No deficiencies cited.
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Ali Deniz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2