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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486803806
Report Date: 06/27/2025
Date Signed: 06/27/2025 02:22:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2025 and conducted by Evaluator Elias Magdaleno
COMPLAINT CONTROL NUMBER: 21-AS-20250619110058
FACILITY NAME:VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THEFACILITY NUMBER:
486803806
ADMINISTRATOR:WHINERY,MORGANFACILITY TYPE:
740
ADDRESS:3350 CHERRY HILLS COURTTELEPHONE:
(707) 425-3588
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:250CENSUS: 165DATE:
06/27/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Morgan Whinery, AdministratorTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Licensee does not ensure that proper food safety protocols are being followed by staff.
Licensee is not preventing rodents from being in the facility.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Magdaleno, Deniz, and Licensing Program Manager (LPM) Bertozzi arrived unannounced to initiate a Complaint Investigation and deliver findings regarding the above allegations and met with Administrator, Morgan Whinery.

During this investigation LPAs made observations, reviewed records, and conducted interviews.

Licensee does not ensure that proper food safety protocols are being followed by staff. – Complainant alleges "the dining staff does not date food and beverage products and does not put away food in safe manner. For example, raw chicken is stored above ready to eat foods. Complaint alleges that the water filters are expired by over 3 months. Additionally, a lot of cooking equipment either doesn't work or doesn't work properly. Complaint alleges that staff does not print out temperature logs in a timely manner, forges the missed days, and that there is nothing to test the ph of the sanitizer nor is there a log."
Continued LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20250619110058
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE
FACILITY NUMBER: 486803806
VISIT DATE: 06/27/2025
NARRATIVE
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During this investigation LPA observed that food was labeled, dated, and stored in compliance with Title 22 regulations. LPA observed temperature log was posted and is signed off daily. Interviews with staff indicate water filters are managed and replaced by a third-party vendor based upon vendor’s own service schedule. Vendor representative arrived during this visit and informed LPA that water filter in kitchen is used solely to reduce calcium build up in the steamer, not for drinking purposes. Interview with Dining Director indicated that if they observe that the water filter needs to be changed, they will contact the vendor. Interviews with staff indicate that should equipment fail, it is either repaired or replaced promptly by either in-house maintenance team or manufacturer. PH levels of sanitizer are not regulated by Title 22.

Licensee is not preventing rodents from being in the facility. – Complainant alleges “There are rats in the kitchen”. During this investigation, LPA toured the kitchen and dining areas and did not observe rats nor other vermin, nor any evidence of rats such as droppings or nests. Facility receives weekly pest control visits from a third-party vendor. Interviews with staff indicate that there have been no recent sightings of rodents and if there are any sightings they are reported immediately, and the pest control company will return as soon as the same day. Review of reports from pest control company indicate that there was a facility reported pest sighting 6/13/2025, but no pest was found by vendor. Reports show visits dating back to 5/1/25 had zero (0) captures and no activity of pests were found, and traps were replaced without use.

Based upon observations and interviews, we have found that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations/complaint is UNSUBSTANTIATED.

No deficiencies cited.



Exit interview conducted. Copy of report discussed and provided to the Administrator. The signature on the form confirms receipt of documents.
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2