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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486803806
Report Date: 08/28/2025
Date Signed: 08/28/2025 02:33:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Elias Magdaleno
COMPLAINT CONTROL NUMBER: 21-AS-20250710114433
FACILITY NAME:VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THEFACILITY NUMBER:
486803806
ADMINISTRATOR:WHINERY,MORGANFACILITY TYPE:
740
ADDRESS:3350 CHERRY HILLS COURTTELEPHONE:
(707) 425-3588
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:250CENSUS: 165DATE:
08/28/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Morgan Whinery, AdministratorTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff does not ensure facility is free of rodents.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Magdaleno arrived unannounced to continue a Complaint Investigation and deliver findings regarding the above allegations and met with Administrator, Morgan Whinery.

Staff does not ensure facility is free of rodents. – Complainant alleged there are rats in resident room and facility is not taking proper actions to fix this. During this investigation LPA made observations, reviewed records, and conducted interviews. Interviews indicated that R1 leaves patio door open towards back field, and rats have been captured in R1 room with photos taken. LPA toured resident rooms, facility gathering areas, hallways, and dining area and did not observe rats, other vermin, or any evidence of rats such as droppings or nests.Facility receives weekly pest control visits from a third-party vendor. Interviews with staff indicated that they have seen and/or heard of rodents in facility and will report them to management immediately as per facility policy.

Continued LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20250710114433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE
FACILITY NUMBER: 486803806
VISIT DATE: 08/28/2025
NARRATIVE
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Continued from LIC9099...

LPA visit on 6/27/2025 for Complaint 21-AS-20250619110058 and subsequent interview with Administrator indicated that management will call pest control company to revisit facility immediately upon report of a rodent sighting. Pest control reports gathered on 6/27/2025 showed zero (0) captures, no pest activity, and replacement of traps without use between 5/1/2025-6/13/2025.

Review of Pest Control Reports dated 7/18/2025 and 8/6/2025 showed zero (0) captures and no signs of activity. Interview with Administrator and R1 revealed that facility has ordered an additional screen door to allow patio door to remain open as per R1 wishes without allowing rodents in. Pest control reports and interviews indicated that facility has conducted full inspection of room to prevent rodent entry. LPA observed, and interviews corroborate, that facility has installed draft blockers at the bottom of front door and patio door to further ensure rodents do not enter. Interview with R1 indicated that no rodents have been spotted in the approximate three (3) weeks since facility has taken these steps. Based upon observations, interviews, and record review we have found that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations/complaint is UNSUBSTANTIATED.

No deficiencies cited. Exit interview conducted with Administrator, whose signature on form confirms receipt.

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
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