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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486803806
Report Date: 11/20/2025
Date Signed: 11/20/2025 03:11:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2025 and conducted by Evaluator Elias Magdaleno
COMPLAINT CONTROL NUMBER: 21-AS-20251017091847
FACILITY NAME:VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THEFACILITY NUMBER:
486803806
ADMINISTRATOR:WHINERY,MORGANFACILITY TYPE:
740
ADDRESS:3350 CHERRY HILLS COURTTELEPHONE:
(707) 425-3588
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:250CENSUS: 181DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Morgan Whinery, AdministratorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff do not ensure that the facility is free of pests.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Magdaleno arrived unnanounced to continue a complaint investigation and deliver findings regarding the above allegation(s) and met with Administrator Morgan Whinery.

Staff do not ensure that the facility is free of pests – Reporting Party (RP) alleges that the facility is currently infested with rats with both staff and residents having observed rats. RP further states that there are multiple large rat traps placed throughout the building. During the course of this investigation LPA reviewed records, conducted interviews, and made observations. Review of pest control reports dated 10/02/2025 – 10/15/2025 indicated that traps were inspected and replaced with no activity observed. Interview with Administrator indicated that the facility has pest control visits at least once a week, with five (5) visits occurring over the twenty-two (22) days preceding 10/23/2025.

Continued LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20251017091847
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE
FACILITY NUMBER: 486803806
VISIT DATE: 11/20/2025
NARRATIVE
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Continued from LIC9099...

Administrator also stated that the facility has committed to installing screen doors on first floor resident rooms in order for residents to continue keeping their patio doors open without allowing pests from the surrounding fields to enter. Review of facility emails indicated that orders for screen doors had started. Review of emails between Administrator and resident families indicated that the installation for the screen doors had started. LPA observations that traps have been set up throughout the facility including at exit doors, in the kitchen, and in the dining room. LPA also observed the installation of screen doors on first floor resident rooms had been started. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited. Exit interview conducted with Administrator, whose signature on form confirms receipt.
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2