486803806-3-12-2026-21-AS-VBEI-DS5TWZ-20260313150622

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 486803806
Report Date: 03/12/2026
Date Signed: 03/12/2026 02:41:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Elias Magdaleno

COMPLAINT CONTROL NUMBER: 21-AS-20251215123425

FACILITY NAME:	VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE		FACILITY NUMBER:	486803806
ADMINISTRATOR:	WHINERY,MORGAN		FACILITY TYPE:	740
ADDRESS:	3350 CHERRY HILLS COURT		TELEPHONE:	(707) 425-3588
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94534
CAPACITY:	250	CENSUS: 168	DATE:	03/12/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Ieshaa Ragland, Health and Wellness Director		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Unlawful eviction.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Magdaleno arrived unannounced to continue a complaint investigation and deliver findings regarding the above allegation and met with Health and Wellness Director, Ieshaa Ragland.

Unlawful eviction – Reporting Party (RP) alleges that resident (R1) was unlawfully evicted from the facility. During the course of this investigation LPA reviewed documents and conducted interviews. Interview with RP indicated that R1 was stuck at the hospital with the facility being unwilling to take R1 back and recommending a Skilled Nursing Facility (SNF). Further interviews with RP indicated that the hospital had cleared R1 to return to the facility without need of a SNF, but the facility would not take R1 back due to the facilities own “subjective” assessments and would not provide RP with clear objectives to reach before accepting back R1. Interviews with Regional Director of Nursing (RDN) indicated that no eviction paperwork or notices had been provided and that the facility would take back R1, however, they believe R1 required a SNF stay due to a toe amputation.
Continued LIC9099C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 21-AS-20251215123425

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE	FACILITY NUMBER: 486803806
	VISIT DATE: 03/12/2026

NARRATIVE

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Continued from LIC9099...

Further interview with RDN indicated that the facility has attempted multiple times to contact the hospital and have not received any further information regarding R1. Interview with witness (W1) indicated they had observed R1 ambulating and transferring on their own without any issues. Interview with Regional Director of Operations (RDO) indicated that no eviction notice had been issued and the facility would take R1 back after conducting a thorough reassessment. Further interviews with RDO indicated that reassessments with R1 had been attempted, however, the facility and responsible party could not agree upon a date. RDO indicated that R1’s room had been cleaned out by their responsible party without informing the facility. Review of emails correspondence indicated that attempts had been made by both the facility and responsible party to conduct a reassessment with all parties present, however, dates could not be made or were cancelled by either the facility or the responsible party. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited. Exit interview conducted with Health and Wellness Director, whose signature on form confirms receipt.

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026

LIC9099 (FAS) - (06/04)

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