486803806-3-30-2026-21-AS-VBEI-DSSTJR-20260403144647

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 486803806
Report Date: 03/30/2026
Date Signed: 03/30/2026 02:34:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2025 and conducted by Evaluator Elias Magdaleno

COMPLAINT CONTROL NUMBER: 21-AS-20251205090205

FACILITY NAME:	VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE		FACILITY NUMBER:	486803806
ADMINISTRATOR:	WHINERY,MORGAN		FACILITY TYPE:	740
ADDRESS:	3350 CHERRY HILLS COURT		TELEPHONE:	(707) 425-3588
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94534
CAPACITY:	250	CENSUS: 151	DATE:	03/30/2026
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Jesse Sias, Regional Director of Operations		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff did not ensure clear communication was provided to residents responsible party promptly
Staff did not ensure copy of requested records were provided to residents responsible party
Facility charged for services not provided
Staff did not ensure resident records were properly maintained

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Magdaleno arrived unannounced to continue a complaint investigation and deliver findings regarding the above allegations and met with Regional Director of Operations, Jesse Sias.

During the course of this investigation LPA reviewed records, conducted interviews, and made observations.

Facility charged for services not provided and Staff did not ensure resident records were properly maintained – Reporting Party alleges that resident (R1) was billed for care services, such as meal services, that were not provided. As a result of this, RP alleges that facility invoices were not properly maintained. Review of Move Out letter as well as facility invoices indicates that R1 provided a move out notice that was less than 30 days and was continued to be charged for meals/care for the full 30-day billing period.

Continued LIC9099C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:	DATE: 03/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 21-AS-20251205090205

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE	FACILITY NUMBER: 486803806
	VISIT DATE: 03/30/2026

NARRATIVE

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Continued from LIC9099...

Upon review, it was observed that facilities Admission Agreement states “You may terminate this Agreement at any time, with or without cause, by giving the Executive Director thirty (30) days' prior written notice of termination. You will continue to be responsible for your full Monthly Fee until the thirty (30) day period has expired or all personal belongings have been removed from the apartment, whichever occurs later.” Further review of Admission Agreement indicated that three (3) meals a day are included in the monthly fee.

Staff did not ensure clear communication was provided to residents responsible party promptly and Staff did not ensure copy of requested records were provided to residents responsible party – RP alleges that facility management team informed them that a meeting would take place prior to final bill, however, the meeting did not occur, and the final bill was given with two (2) separate emails being sent to the facility without an answer. RP further alleges that requested invoices were not provided to R1’s responsible party upon request. Review of email correspondence indicates that ledgers were provided to R1’s responsible party upon request, however, these were not the invoices initially requested. Further review of email correspondence indicated that correct invoices were eventually provided, but misunderstanding between the two parties caused a delay. Management team indicated that initial replies were sent, however, the email on file was not correct leading to responsible party not receiving replies.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

No deficiencies cited. Exit interview conducted with Regional Director of Operations, whose signature on form confirms receipt.

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:	DATE: 03/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2026

LIC9099 (FAS) - (06/04)

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