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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486804184
Report Date: 05/07/2025
Date Signed: 05/07/2025 10:13:41 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/03/2025 and conducted by Evaluator Dina Alviso
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20250103164806
FACILITY NAME:BRIGHT CHOICE CARE HOMEFACILITY NUMBER:
486804184
ADMINISTRATOR:AIDA DEANFACILITY TYPE:
740
ADDRESS:293 ARROWHEAD DR.TELEPHONE:
(707) 750-0625
CITY:VACAVILLESTATE: CAZIP CODE:
95687
CAPACITY:4CENSUS: DATE:
05/07/2025
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Aida Dean-AdministratorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Neglect of the Client
Client received unexplained bruising at facility
INVESTIGATION FINDINGS:
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On 5/7/2025, Licensing Program Analysts (LPAs) Contreras and Alviso arrived unannounced for the purpose of delivering complaint investigation findings and a was greeted by Aida Dean, Administrator. LPA and the department toured the facility, interviewed staff, clients and outside parties, reviewed resident and facility records and made observations.

Complaint alleges Neglect: On 01/03/2025, Resident (R1) who had a home health nurse, was admitted to the hospital due to not eating breakfast. R1 was spitting out food and was not able to
swallow food. R1 kept repeating “Help.” Other than repeating the word “help,” R1 was not responsive when home health nurse was talking to R1 which was not normal behavior.

Before going to the hospital, R1’s temperature was taken at the facility and was 97.8 Fahrenheit. Upon arrival at the hospital, it was reported that R1’s temperature was taken, and it was 89.5 Fahrenheit. Staff interviews disclosed that the day before (01/02/2025), R1 ate less than normal. Other than that, R1 had normal behaviors.

Continued on LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Dina Alviso
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20250103164806
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BRIGHT CHOICE CARE HOME
FACILITY NUMBER: 486804184
VISIT DATE: 05/07/2025
NARRATIVE
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Home health nurse disclosed that R1 had an underlying condition that could have caused hypothermia and low body temperature. R1 did not have medication the morning of going to the hospital that could have contributed to the condition.

Complaint alleges Client received unexplained bruising at facility: Reporting party disclosed that R1 had had six to eight small "dot" sized bruises in various stages of healing on R1’s mid chest and upper back. Interviews with staff indicated that they did not know how R1 had gotten the bruises. The bruises were not caused by someone hitting, or striking R1. Staff recalled bruises on R1’s leg that were caused by R1 hitting their leg on their wheelchair. Staff asked R1 what happened regarding the chest bruises and R1 responded they did not know. The bruise on the back might have been caused by the way R1 sits in their wheelchair. Home Health disclosed that R1 had an underlying condition that caused them to bruise very easily.

The Home Health nurse believed R1’s bruising on the chest could have occurred when staff were transferring R1 and putting their hands under R1’s armpits. Staff needed a good grip while transferring R1 who was “quite heavy.” R1’s back bruising looked like it can be from hitting R1’s wheelchair handle when R1s its on it, or it could have happened from toileting or transferring.

Due to a lack of corroborating evidence to determine when the sores began developing, the allegations are found to be unsubstantiated. Allegations, Neglect and Client received unexplained bruising at facility is UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

No deficiencies cited during today's visit.
Exit interview conducted with Aida Dean, Administrator.
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Dina Alviso
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2