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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486804283
Report Date: 05/21/2025
Date Signed: 05/21/2025 02:07:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2025 and conducted by Evaluator Julie Florio
COMPLAINT CONTROL NUMBER: 21-AS-20250509084830
FACILITY NAME:A+ RIGHT TIME CARE LLCFACILITY NUMBER:
486804283
ADMINISTRATOR:JOHANSEN, JOYFACILITY TYPE:
740
ADDRESS:1049 FOX HOUND RDTELEPHONE:
(707) 898-0786
CITY:VACAVILLESTATE: CAZIP CODE:
95687
CAPACITY:3CENSUS: 3DATE:
05/21/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Joy Johansen, LicenseeTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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On 05/21/2025, Licensing Program Analyst (LPA) Julie Florio arrived unannounced to conduct 10-day complaint investigation and to deliver complaint investigation findings for complaint #21-AS-20250509084830 regarding the above allegation and met with Joy Johansen, Licensee. Reporting Party (RP) alleges a personal rights violation where facility staff pushed Resident 1 (R1) in the back of the head.

LPA Florio conducted 10-day complaint investigation visit on 05/21/2025 and obtained documents, made observations, and conducted interviews. Based on interviews with Licensee, R1, R1's responsible party, Resident 2 (R2), Resident 3 (R3), and a third party outside agency nurse, LPA received conflicting information regarding the above allegation. Outside agency nurse stated that they conducted a thorough investigation which revealed that there where no signs of abuse.

Continued on LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Julie Florio
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20250509084830
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: A+ RIGHT TIME CARE LLC
FACILITY NUMBER: 486804283
VISIT DATE: 05/21/2025
NARRATIVE
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Continued from LIC9099...

Based on observations made, LPA did not see any marks or signs of physical abuse on R1. Based on progress notes obtained from R1's record, LPA received conflicting information stating muscle soreness as the result of R1's physical diagnosis and exercises R1 engaged in during the time period from 05/03/2025 through current. .

Based on record review, interviews conducted, and observations made, the allegation that the facility staff committed a personal rights violation is UNSUBSTANTIATED. A finding that the complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies cited.

Exit interview conducted. Copy of report discussed and provided to Licensee. Signature on form confirms receipt of documents.
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Julie Florio
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2