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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 490106870
Report Date: 02/20/2026
Date Signed: 02/20/2026 12:34:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2025 and conducted by Evaluator Marisol Cuadra
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20251226101734
FACILITY NAME:ALL SEASONS RESIDENTIAL CARE HOMEFACILITY NUMBER:
490106870
ADMINISTRATOR:GEORGE AND LISA MELOFACILITY TYPE:
740
ADDRESS:5509 VOLKERTS ROADTELEPHONE:
(707) 829-8109
CITY:SEBASTOPOLSTATE: CAZIP CODE:
95472
CAPACITY:6CENSUS: 5DATE:
02/20/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Lisa Melo (Licensee)TIME COMPLETED:
12:50 PM
ALLEGATION(S):
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-Water, electric and heat is not working.
-Call bell system is not working.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and delivered findings regarding the allegation listed above and met with Licensee Lisa Melo.

There was an allegation of water, electricity and heat is not working. The Reporting Party alleges that on Wednesday Christmas Eve, the facility didn't have any water, heat, electricity; The generator is not working due to missing parts that the facility can't fix until Monday, where all the residents didn't get their showers, they couldn’t flush the toilets, and the generator wasn’t going to be fixed until Monday or Tuesday of the following week due to Christmas holiday. Per the reporting party, they learned that next day the facility has electricity, but the heater wasn’t working. On 12/26/25, LPA Felias conducted a 10-day visit to the facility. Based on LPA’s observations, the facility has working electricity and lights, upon arrival, LPA observed a resident watching TV in the facility living room, lights were on.

Continue on LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20251226101734
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ALL SEASONS RESIDENTIAL CARE HOME
FACILITY NUMBER: 490106870
VISIT DATE: 02/20/2026
NARRATIVE
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Continued from LIC9099...

The facility temperature per thermostat was set at 69 degrees, which is within the range of appropriate temperature within Title 22 regulations. LPA also tested all faucets used by residents in care in the facility, which measured at 108.3, 107.0, 107.0, 106.8, 106.3, 106.7, which is within regulations. Based on interviews conducted by LPA with Licensee, the power did go out on Christmas Eve for a few hours, the generator did go on and then stopped working because of a fuse, the part was ordered but is backlogged. Per Licensee, the house was without power for a few hours until 5:30PM when the whole area got power back, but in the meantime, both Licensees were present along with staff on duty assisting residents in care, which was confirmed during confidential interviews conducted with residents (R2, R5 & R6) in care. On 2/5/26, LPA Cuadra conducted subsequent visit to the facility and observed water, electricity and heater were working properly. The finding that the allegation of water, electricity and heat is not working is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Regarding the allegation of the call bell system, it is not working. Per Reporting party, on Wednesday Christmas Eve, the call bell system was also down. On 12/26/25, LPA Felias conducted a 10-day visit to the facility. Based on LPA’s observations, the facility bathroom button was pressed, and LPA heard the bell send notification to system right away and it was constantly sounding while LPA’s visit. On 2/5/26, LPA Cuadra conducted subsequent visit to the facility and observed call system was working properly. Based on interviews conducted by LPA with Licensee confirmed that the power did go out on Christmas Eve for a few hours affecting the call alert system, but both Licensees arrived to the home to check the generator issue and upon discovering that a fuse broke down, they stayed with staff on duty assisting residents in care, which was confirmed during confidential interviews conducted with residents (R2, R5 & R6) in care that there were no concerns regarding the care and supervision provided during the power outage. A finding that the allegation about call bell system is not working is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2