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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 490106870
Report Date: 02/20/2026
Date Signed: 02/20/2026 12:25:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2025 and conducted by Evaluator Marisol Cuadra
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20251222152054
FACILITY NAME:ALL SEASONS RESIDENTIAL CARE HOMEFACILITY NUMBER:
490106870
ADMINISTRATOR:GEORGE AND LISA MELOFACILITY TYPE:
740
ADDRESS:5509 VOLKERTS ROADTELEPHONE:
(707) 829-8109
CITY:SEBASTOPOLSTATE: CAZIP CODE:
95472
CAPACITY:6CENSUS: 5DATE:
02/20/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Lisa Melo (Licensee)TIME COMPLETED:
12:40 PM
ALLEGATION(S):
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-Staff speaks inappropriately while in front of residents.
-Licensee does not ensure staff are trained per regulation.
-Licensee does not ensure staff are following safe and sanitary practices for residents in care.
-Staff does not ensure resident medication records are properly maintained.
-Licensee does not ensure staff has a fingerprint clearance.
-Licensee does not ensure sufficient staffing is provided to meet the care needs of residents in a timely manner.
-Staff does not ensure medications are safely secured and inaccessible to residents at all times.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and delivered findings regarding the allegation listed above and met with Licensee Lisa Melo.
The Department received an allegation of staff speaks inappropriately while in front of residents. Per Reporting Party staff (S1) speaks inappropriately around the residents about their drinking problem. Based on confidential interviews conducted by LPA with staff (S2, S3 & S4) and residents (R1, R5 & R6) in care described all facility staff as nice people, very helpful, they also did not recall any staff talking about sensitive subjects in front of them and remarked that the involvement of the Licensees in the operation of the facility makes a difference to them. Based on records review of the facility incident report logs do not indicate any incident that could pose a potential risk to the health and safety of residents in care. A finding that the allegation of staff speaks inappropriately while in front of residents is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Continue on LIC9099C...

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 21-AS-20251222152054
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ALL SEASONS RESIDENTIAL CARE HOME
FACILITY NUMBER: 490106870
VISIT DATE: 02/20/2026
NARRATIVE
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Continued from LIC9099...

There was an allegation of Licensee does not ensure staff are trained per regulation. According to the reporting party, new staff only had a little bit of training, and they have not completed all their required certifications such as mandated reporter training or CPR certification. Based on records review, LPA reviewed staff training records (S2, S3, & S4) have received hours annual of training including reporting requirements and CPR certification as required by regulation. Based on LPA’s interviews conducted with staff (S2, S3 & S4), it confirmed that they have received training and have described that they report any incident to the Licensee who fills out required documentation to notify the Department of any incident. The techniques described when performing CPR/1st aid appear to be adequate for this type of incident. A finding that the allegation of Licensee does not ensure staff are trained per regulation is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Another allegation of Licensee does not ensure staff are following safe and sanitary practices for residents in care. The reporting party stated that staff (S1) don’t follow sanitary practices because they walk around barefoot in the home. During investigation LPA reviewed records, conducted interviews and made observations at the facility. On 12/26/25, LPA Felias conducted a 10-day visit to the facility and subsequent visit conducted by LPA Cuadra on 02/05/26. Based on LPA’s observations during tour of the physical plant of the facility inside and outside, the bathrooms appeared clean, free of odors and sanitary condition. Also, staff on duty observed by LPAs had adequate footwear at the time of the visit. Based on confidential interviews conducted by LPA with staff (S2, S3 & S4) and residents (R1, R5 & R6) in care. LPA did not obtain any leading information that could result in any supportive evidence that violation regarding the safety and sanitary practices of staff with residents has occurred. Therefore, LPA has determined and confirmed that although the facility appeared to be clean and in a sanitary condition on recent LPA inspections conducted on 12/26/25 and 02/05/26, LPA is unable to determine if an area of the facility or their staff were in an unsanitary condition at a prior date. A finding that the allegation of Licensee does not ensure staff are following safe and sanitary practices for residents in care is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Continue to LIC9099C...
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 21-AS-20251222152054
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ALL SEASONS RESIDENTIAL CARE HOME
FACILITY NUMBER: 490106870
VISIT DATE: 02/20/2026
NARRATIVE
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Continued from LIC9099C...

Regarding the allegation, staff does not ensure resident medication records are properly maintained. According to the reporting party, they have observed that medication entries are not being done by staff when the medications get passed and it’s hard to know if medication counts are off because the Licensee instruct staff to just sign any missing entries on the log. Based on records review conducted by LPA, medication records of residents (R1, R2, R3 & R4) did not reveal any inconsistency or discrepancy of with medication documentation. Based on interviews conducted with staff (S2, S3 & S4) did not lead to any supporting evidence that medication records have not been accurately maintained by staff. A finding that the allegation of staff does not ensure resident medication records are properly maintained is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

According to another allegation the Licensee does not ensure staff has a fingerprint clearance. Per Reporting party, the maintenance staff for the facility has not been fingerprint cleared prior to work at the facility. On 12/26/25 and 02/05/26, LPA conducted 10-day and subsequent visits to the facility made observations, reviewed records and conducted interviews with staff and residents in care. During the tour of the facility, LPA observed staff (S5) providing care and supervision to residents in care. Based on interviews conducted with staff (S2, S3 & S4) and residents (R1, R5 & R6) did not reveal any leading evidence that could indicate the presence of any uncleared staff at this facility. Although based on records review, the facility was previously cited during the annual visit conducted on 7/15/25 due to staff (S5) did not have fingerprint clearance per Guardian. However, the facility provided LPA with LIC500 Personnel report confirmed that staff listed including maintenance staff are associated to the facility through Guardian system. Therefore, it was determined that S5 is fingerprint cleared to provide care and supervision to residents in care. A finding that the allegation of Licensee does not ensure staff has a fingerprint clearance is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Continued to LIC9099C...
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 21-AS-20251222152054
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ALL SEASONS RESIDENTIAL CARE HOME
FACILITY NUMBER: 490106870
VISIT DATE: 02/20/2026
NARRATIVE
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Continued from LIC9099C...
Allegation about Licensee does not ensure sufficient staffing is provided to meet the care needs of residents in a timely manner. The Reporting Party stated that the home has six residents and three of them are bedridden and are a two-person assistance, but the facility does not ensure there are two staff available to help transfer residents. The RP also stated that due to insufficient staffing, the residents’ care needs are not being met in a timely manner. The RP stated that residents have to wait longer to have their care needs met such as showers, diaper changes, etc. Based on records review, it was confirmed through review of their physician reports (LIC602) that there are currently three residents (R1, R2 and R3) who need assistance with incontinence care, and two residents (R1 and R4) who require assistance with repositioning and transferring. Residents care plans do not indicate that there are any residents who are two people assist. According to facility Personnel Report (LIC500) provided by the facility indicates compliance with staff schedule for the months of October, November and December 2025, which confirms that there are staff coverage for residents in care. Based on interviews conducted with residents (R1, R5 & R6) there were no concerns raised regarding the assistance and timely care provided by the facility staff. A finding that the allegation of Licensee does not ensure sufficient staffing is provided to meet the care needs of residents in a timely manner is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Final allegation of staff does not ensure medications are safely secured and inaccessible to residents at all times. The Reporting Party stated that the staff also don't lock the medication cabinet when they walk away from it with medications to dispense to residents. LPA Felias conducted 10-day visit on 12/26/25 and on 02/05/26, LPA Cuadra conducted a subsequent visit to the facility. Based on LPA’s observations, the facility medication was locked and Licensee opened cabinet using a key that it was located on the facility fridge. However, during subsequent visit on 02/05/26, the Licensee pulled out the key from a locked drawer located in the cabinet where the medication was storage. Based on staff’s (S2, S3 & S4) statements obtained by LPA who confirmed the above information by describing their medication pass process as safe, they ensure that medications are always maintained secured and inaccessible to residents in care. A finding that the allegation of staff does not ensure medications are safely secured and inaccessible to residents at all times is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
No deficiencies cited during today's visit. Exit interview conducted with Licensee & copy of report was given.
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4