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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 490109141
Report Date: 07/03/2024
Date Signed: 07/03/2024 11:21:18 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2024 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240410143847
FACILITY NAME:LA PETITE ACADEMY - PRESCHOOL/SANTA ROSAFACILITY NUMBER:
490109141
ADMINISTRATOR:SARAH MORRISONFACILITY TYPE:
850
ADDRESS:2055 OCCIDENTAL RDTELEPHONE:
(707) 573-1623
CITY:SANTA ROSASTATE: CAZIP CODE:
95401
CAPACITY:85CENSUS: 35DATE:
07/03/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Sarah MorrisonTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Facility staff yelled at children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with Director, Sarah Morrison. It has been alleged that facility staff yelled at children in care, specifically that staff (S1) was yelling at the children to clean up. The allegation was alleged to have occurred on 04/09/24 between 10:00am and 11:00am in the Two’s classroom.

During the initial investigation inspection on 04/16/24 LPA Strother toured the facility and received the following documents: a current roster of children in care, current LIC500, Face-to-Name Transition Sheets and a staff rest period log. LPA interviewed the Director (D1), and four staff (S1-S4). LPA made an additional investigation inspection at the facility on 05/02/24. On 05/02/24 LPA made classroom observations and conducted interviews with three staff (S5-S7). On 06/27/24 LPA conducted an interview with Adult 1 (A1) at 11:00am.

Continue on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20240410143847
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LA PETITE ACADEMY - PRESCHOOL/SANTA ROSA
FACILITY NUMBER: 490109141
VISIT DATE: 07/03/2024
NARRATIVE
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A review of the Face-to-Name Transition sheets dated 04/09/24 indicate what staff signed in as present in the Two’s room. A review of the Staff Rest Period Log dated 04/09/24 indicates which staff took breaks between 10:00am and 11:00am and could have walked through the Two’s room, a centrally located room in the facility. Staff interviews included, but were not limited to, staff present in the Two’s room or who staff who took a break on the alleged date, during the alleged time.

On 04/16/24 D1 denied the allegation, stating that she has never witnessed a staff yell at the children. S2 and S4 stated that although they have heard staff raise their voices, they have not witnessed yelling, just a loud voice or a raised voice to get a child’s attention. S1 and S3 admitted that they have yelled at the children but could not give specific dates or who they yelled at. S1 stated that they would consider their raised voice to be yelling, because they are not vocal cords they normally use, yelling due to the children not listening . S3 stated that they have yelled because the children weren’t listening to them, maybe a couple of times, stating that although they don’t like to yell, sometimes they get angry. On 05/02/24 S5 admitted to hearing staff use stern tones of voice but did not consider it to be yelling. S6 stated that they have never heard yelling. S7 stated that they have not heard staff yell, only sharp quick words for safety. During the interview with A1 on 06/27/24, they stated that they have heard a lot of yelling in the 2's room, stating that it was hard for them to remember what exactly was said, but noting that it wasn’t just raised voices to be heard or to get a child's attention for safety. They stated that what they heard was yelling at a child or children because they weren't doing what the teacher wanted them to do. They stated that S1 was heard yelling something like, "Why aren't you cleaning up, you're supposed to be cleaning, why aren't you?", said in anger and frustration.

Based on interviews conducted with A1 and S1 and S3, there is a preponderance of evidence that staff, including S1, have yelled at children in care on more than one occasion, which may have included the alleged date of 04/09/24. S1 and S3 both admitted that they have yelled at children in care, therefore the allegation is SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided.

Exit interview conducted, and report was reviewed with Facility Representative, Director, Sarah Morrison.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2024 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240410143847

FACILITY NAME:LA PETITE ACADEMY - PRESCHOOL/SANTA ROSAFACILITY NUMBER:
490109141
ADMINISTRATOR:SARAH MORRISONFACILITY TYPE:
850
ADDRESS:2055 OCCIDENTAL RDTELEPHONE:
(707) 573-1623
CITY:SANTA ROSASTATE: CAZIP CODE:
95401
CAPACITY:49CENSUS: 35DATE:
07/03/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Sarah MorrisonTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Facility staff threw an object at a child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with Director, Sarah Morrison. It has been alleged that facility staff threw an object at a child, specifically that staff (S1) threw a book at a child (name not provided) and told them to clean it up. The allegation was alleged to have occurred on 04/09/24 between 10:00am and 11:00am in the Two’s classroom.

During the initial investigation inspection on 04/16/24 LPA Strother toured the facility, and received the following documents; a current roster of children in care, current LIC500, Face-to-Name Transition Sheets and a Staff Rest Period Log. LPA interviewed the Director (D1), and four Staff, Staff 1 – Staff 4 (S1-S4). LPA made an additional investigation inspection at the facility on 05/02/24. On 05/02/24 LPA made classroom observations and conducted interviews with three staff (S5-S7). On 06/27/24 LPA conducted an interview with Adult 1 (A1) at 11:00am.

Continue on LIC9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20240410143847
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LA PETITE ACADEMY - PRESCHOOL/SANTA ROSA
FACILITY NUMBER: 490109141
VISIT DATE: 07/03/2024
NARRATIVE
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A review of the Face-to-Name Transition sheets dated 04/09/24 indicate what staff signed in as present in the Two’s room. A review of the Staff Rest Period Log dated 04/09/24 indicates which staff took breaks between 10:00am and 11:00am and could have walked through the Two’s room, a centrally located room in the facility. Staff interviews included, but were not limited to, staff present in the Two’s room or who staff who took a break on the alleged date, during the alleged time.

On 04/16/24 D1 denied the allegation, stating that she has never witnessed a staff throw an object at a child or been told by staff that they have observed this occur. Staff interviewed did not admit to ever seeing a staff person, or they themselves throwing an object at a child. A few staff stated that children are the ones observed throwing objects and being redirected by staff to only throw soft items. Two staff stated that although they may have tossed toys into a basket, they have never thrown toys or any object at a child or children.

Based on interviews conducted between 04/16/24 and 06/27/24 there is not a preponderance of evidence to support that staff S1 or any other staff threw an object at a child. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that an alleged violation occurred, therefore the allegation is UNSUBSTANTIATED.

This report was reviewed and discussed with Facility Representative, Director, Sarah Morrison. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20240410143847
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LA PETITE ACADEMY - PRESCHOOL/SANTA ROSA
FACILITY NUMBER: 490109141
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/03/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/17/2024
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement was not met as evidenced by:
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D1 stated she will conduct a staff training on 07/11/24 to discuss staff self-care to avoid frustration with children, how to talk to children, using the “Tell Me What to Do Instead!” Communication is Key Handout (copy provided), and review form LIC613A Personal Rights with staff.
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Based on interviews conducted S1 and S3 admitted that they have yelled at day care child(ren) in care on more than one occasion, which poses a potential personal rights risk to the children in care.
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Once training has been completed, D1 will submit a signed and dated statement including what was discussed and the names of the staff that attended the training, along with staff signatures to: amy.strother@dss.ca.gov by 07/17/24.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5